Ask HN: Best (minimal) customer support software?

10 points by oliv__ 3y ago ↗ HN

Hi HN,

Curious what people's opinions are here on best practices & tools to setup a simple, manageable email support channel (for a SaaS).

There seem to be a million options out there and a lot of bloated/complex software.

Looking to transition away from a simple email client but ideally to a minimal, works-out-of-the-box solution.

Thoughts/experiences?

4 comments

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Any self-hosted ticket system sound good. eMail can be a source for ticket creation however tickets are processed via a web interface.

https://osticket.com is one such software

taubek 3y ago ↗

If you want to move away from email client into web-based solutions take a look at:

cmer 3y ago ↗

Freescout is really good. Been using it for 2 years with a team of 5-6. Highly recommended.

oliv__ 3y ago ↗

In case anyone is interested, I ended up going with Helpscout: I find it to have the easiest/simplest interface.

I also looked at Front, Intercom, and Zoho.