When I pick up the phone and hear an Indian accent it is frequently somebody who wants to steal my credit card or install malware on my computer. 20 years ago I thought Indian call centers were honest, now I know better
One of the first things that a company like Citibank can do to make their customers feel safe is make sure that customers don't hear an Indian accent. I don't mind calling somebody up and hearing it but if it is an inbound call I'll hang up right away.
how dystopian and cyberpunk - where the identity and background of the worker is erased, and hiding from customers that their call is handled by someone abroad. This is evil, and exploitative
4 comments
[ 2.8 ms ] story [ 18.4 ms ] threadWhen I pick up the phone and hear an Indian accent it is frequently somebody who wants to steal my credit card or install malware on my computer. 20 years ago I thought Indian call centers were honest, now I know better
https://www.justice.gov/usao-ndga/pr/multiple-india-based-ca...
One of the first things that a company like Citibank can do to make their customers feel safe is make sure that customers don't hear an Indian accent. I don't mind calling somebody up and hearing it but if it is an inbound call I'll hang up right away.
Instead, our solutions should be adapted to a world where there is more and more fraud. Having to trust a phone call is already a lost cause.