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If it's a global outage, is it over night?
>> If it's a global outage, is it over night?

Yes, but it is also during daylight hours.

Hopefully they have "follow the sun" support so problems get fixed as soon as they appear.

It's always night somewhere ;)
"The outage began at 3AM ET which coincides with initial reports found on Twitter and Reddit. Starlink users from the US, New Zealand, Mexico, the UK, and beyond all reported outages. Access returned to most as of 7AM ET, although many are still reporting degraded throughput."

I wonder if they will release a post-mortem about what caused the issue and what they will do to prevent future outages. If so, that would be great to show transparency and boost confidence with consumers.

I doubt it. They don't even have a page to show outages and when I asked support if there was an outage it got ignored and deleted.
It's out of beta now, and is one of the most expensive internet connections available in much of its service region... So you'd really expect decent reliability and if not an outage report...
Have you ridden in a Tesla? (I have 3). Reliability and outage reports are not hallmarks of the family of companies. Perhaps more so for SpaceX.
> and is one of the most expensive internet connections available in much of its service region

Which ISPs are you comparing them to? When compared to something like Hughesnet or Viasat, it appears Starlink is the cheaper option.

Not even remotely close to the competitor's pricing. HughesNet would go out every-other-week, by comparison Starlink has been startlingly stable.