HN Explorer

Mystery of Twitter Censorship

7 points by sydneyitguy ↗ HN
When users share our company's product link https://dixel.club/, it shows "This Tweet is Unavailable." for other users in the thread. Demo: https://twitter.com/0xsebayaki/status/1569894288032677889. Try to check the main tweet on this thread.

I've read the guidelines in https://help.twitter.com/en/rules-and-policies/notices-on-twitter multiple times, but it doesn't explain a specific reason for "This Tweet is Unavailable". We've sent several appeals, but we are not getting any reply. It's nearly impossible to get any feedback from their support line. Can't they at least tell us the reason so we can fix the issue?

Our product is a NFT collection minting tool and a lot of our users share their collection link on Twitter, and this is really hurting our traction. We've spent months building our product, and we feel desperate considering that NFT related marketing is heavily focused on Twitter.

Could anyone provide pointers to fixing the issue? Please help us, we are lost and could use any help.

7 comments

[ 3.2 ms ] story [ 28.9 ms ] thread
mtmail
As a non NFT-ecosystem user I looked at the account, retweets and replies and it's the most spammy account I've seen in months. Is this what a daily Twitter feed looks to to other people, constantly pushing NFTs to each other?
sydneyitguy
Oh you mean my account? lol yeah I'm new to Twitter (only few weeks now), and just using it to like / retweet others' postings about our product. However, does it against Twitter's policy?
project7
I don't see why the link is suspended. Seems just general nft site. Twitter really need to fix their auto censoring problem. And I don't think they even operate a proper support channel.
r721
>but it doesn't explain a specific reason for "This Tweet is Unavailable"

It means your domain is shadow-banned - from my experience these tweets (with shadow-banned links) are still visible to account's followers in their timeline (and lists) and by direct links, but in threads they are shown as "This Tweet is Unavailable."

sydneyitguy
Did you manage to resolved the "shadow-banned link" issue? If so, how did you resolve it?
r721
I didn't encounter this issue myself, just know how it looks like. I think it should be possible to resolve through Twitter support, or maybe (just an assumption) entire .club is banned.

I would google "twitter support shadow-banned domain" for clues in your place, should be a common issue.