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Google's Latest Legacy Gmail for Domains Fiasco: Increasing Storage

14 points by acegopher ↗ HN
I am a charter user of Google's GMail for Domains, which has been shuffled around and nearly cancelled with no migration path back earlier this year. The latest issue is that each user with a GMail for Domains account is limited to 15GB total storage WITH NO OPTION TO BUY ADDITIONAL STORAGE, and still no way to migrate easily to a standard GMail account.

Google PLEASE offer an option to migrate GMail for Domains accounts to regular GMail accounts. I've had it with Google!

10 comments

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rahimnathwani
What do you mean no option to buy additional storage? I use the legacy free product, too, and each user on my domain has (EDIT: had) the option to buy additional storage for themselves.

If I recall correctly, I pay 15.99GBP/year for an additional 100GB.

EDIT: hmm it seems that the page where I initially chose my 100GB plan no longer offers new plans. It just shows how much storage I have, and has a little info hover which says my storage is managed by my admin.

But in the help for the admin console, the page that describes buying additional storage says it's only for the higher plans. And another page says "As of June 2022, the G Suite legacy storage add-ons are no longer available to purchase."

So perhaps the old way (but storage per user) is no longer available, and the new way (buy in the admin console) isn't available (yet or perhaps ever).

acegopher
Right, there is NO option to pay to increase storage for a single user. I have to start paying $6/user/month for EVERY user to increase from 15GB to just 30GB. A regular GMail account can increase to 200GB for $3/month.
pomatic
I feel and share your pain.

Additionally, the GMail policy used to be to 'roll over', so once you reached {whatever} limit, old email would drop off the end - a perfectly sensible option in many scenarios. No longer - if your mailbox is full, incoming items will be rejected.

And if you don't use the web gui, you'lll have no idea - until senders eventually get in touch regarding bounced email.

It's a diabolically poor end-user experience, begat of arrogance - we may be the product, but we're not fools.

angry_octet
I have to disagree -- rejecting new mail is much better than deleting mail. But they should do in band signalling (sending you an email).
angry_octet
There is an option which costs money, in exchange for service. I don't really think you have a valid complaint at this point.

If you want to keep your domain without google there are various options. You could run a mail server in the free tier of various cloud providers and forward everything to GMail. You can archive old email and move it to a GMail account with extra storage.

acegopher
I'm not complaining, I just want a way to migrate off the (originally) promised "free for families" GMail For Domains to a regular GMail account. That's all. Or at least ALLOW me to PAY for increased storage. I don't even have that option now.
angry_octet
What do you mean by "migrate"? Do you mean just move your old email into a regular gmail account? Does Settings->Account and Import->Import via POP not work? See eg [1]. Or use Google Takeout and selectively re-import them using, e.g., Thunderbird. (G Apps for Education has a special Takeout Transfer [2] that does this automatically, they could have enabled this for the old GSuite accounts, but it has security implications that are hard to deal with.)

[1] https://www.lifewire.com/move-or-copy-mail-from-one-gmail-ac... [2] https://takeout.google.com/transfer

acegopher
I mean have everything I have but using a different email address, a GMail one. Your solution doesn't solve moving purchases from the Play store over nor any shared photo albums, etc.