Tell HN: Zoho Blocked Outgoing Emails with No Support Response

2 points by __rito__ ↗ HN
I am using Zoho Mail for more than a year- happily, until today.

Today I woke up and found that I can no longer send emails from my main work email. Outgoing emails have been blocked with no explanations.

I have reached out to them through email and forum post, but there has been no response from them in half workday.

I am going through hell and a lot of pain- as lot of the emails I am sending are dropping in their spamboxes, and I have to call them to let them know.

Something as critical as email should not be blocked without any warnings.

They say that they block outgoings due to spamming, and I have spammed ZERO people ZERO times. This email is strictly direct communicational.

There has been recent posts putting Zoho on a positive light, I just want everyone on HN to know the pain I am going through, and that Zoho is not reliable at all. Email is critical, and outgoings should not be blocked on whims or stupid algorithms.

2 comments

[ 2.7 ms ] story [ 15.6 ms ] thread
(comment deleted)
Hello, apologies for the inconvenience caused. We have analysed the issue at our end and have unblocked your account now. You should have no trouble sending emails. We have also replied to your email request confirming the same. Please try sending emails now and monitor the status. Do write to us at support<at>zohomail<dot>com, for any further queries or concerns. Regards - Zoho Mail Team