Pretty interesting niche they're addressing... hadn't really crossed my mind that there'd be a big need for "in app support", but makes perfect sense that if you're paying for an app you should get good/quick support.
As an overview for us more novice iOS programmers, how are you going about sharing the screen with a user? I am going to download this and check it out, but really curious as this looks fantastic!
You can get the onscreen graphics context and convert it to an image to send over the network fairly easily. I'd guess that you probably won't get a full remote desktop experience, nor would you really need one. Just an image and a "tap here" indicator" that sends a coordinate (or rect) back and forth.
Hey, I'm the other cofounder of LookIO. Yeah, that's a pretty good summary of how the visual assist part works. We have some plans on extending it with more than just a "tap here" indicator, but don't plan on turning it into a full remote desktop experience.
sweet, but what the heck is an agent? It's not clear to me that my smaller apps won't ever cost me money with this, because I don't know what an agent is. ("First agent license is always free. You'll never be charged. No risk integration.")
good feedback... an agent license is simply an account that can provide support (logged into the admin console or to ichat/any chat client)... so for a small app, you'd be the agent & you'd provide support when you're available (much like Olark)
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