HN Explorer

What do you use for knowledge management?

11 points by trinsic2 ↗ HN
I fix computers for a living and i'm always finding it difficult to keep track of information I pick up along the way.

I currently use ZohoCRM for my CRM, but it doesn't really have anything for knowledge management. I tried there wiki implentation but I dunno, It feels weird to tie that information into a closed platform.

I was wondering what people use to keep track of information. I am currently hosting a local MediaWiki Server to organize specific information for my business operations. I want to move away from a local server because I don't want to maintain a local server any more.

I was thinking about moving my MediaWiki to a VPS instance but I'm wondering of there is a better way to track my information. I want to find any easy way to store links to information from my web browser to a open platform of some kind that handles different media types. I would also like it to be cross-platform as I want to be able to access the information from my mobile devices.

My use case for easily accessibility:

- I need to document procedures to follow (If I forget something)

- I often run across interesting vendors/hardware that I can recommend to my customers that are not well known.

- I want to either link to or recreate a resource online that contains tips/tricks that I can use to resolve an issue.

I can do this all online by searching the net, but I often forget what search terms to use or even what I am looking for. Remembering things by keywords is great sometimes, until it's not. I also want to use some kind of hierarchical structure to find things.

I needs to be accessible and I need to be able to export data out of it using a standard file format like text files preferably.

What do you use?

15 comments

[ 3.6 ms ] story [ 55.7 ms ] thread
anon2020dot00
Markdown for low-level detailed stuff, Trello for higher-level more abstract items
altilunium
https://md.altilunium.my.id : Markdown based. Quick drafting and note taking, works on both mobile & PC, sync-able to the cloud.

If the draft is good enough, I'll publish the finished markdown to markdown-based publishing platform (either bearblog or prose.sh), hoping that someone else will get the benefit from my writings.

If the draft is still incomplete, i'm gonna dump the markdown on Obsidian 1.0 (https://obsidian.md). I can manage my crude markdown draft more easier there.

real_jiakai
Obsidian or Notion is a good choice. Their dominant position is like WordPress in blog domain.
adityaathalye
I'm a die-hard org-mode person for reasons I wrote about here: https://www.evalapply.org/posts/why-and-how-i-use-org-mode/i...

Essentially, pick whatever lets you:

  1. build workflows _into_ it (customization) 
  2. build workflows _around_ it (integrate/compose with other tools)
  3. take your workflows wherever you go (portable)
Whatever you pick will demand some effort to make it your own. So it is important that it be useful for many, many years. This way it will pay off over time in terms of comfort, convenience, more "flow" state etc.

(edit: formatting)

trinsic2
Wow, these are great suggestions. Thanks guys, researching org-mode and obsidian. I had no idea how deep this rabbit hole went.