"We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services."
I had the pleasure of working with the people from Fastmail while they where owned by Opera Software. I had a lot of respect for how they operated their systems back then, and I'm sure it's even better today.
I miss all the Tim Tam's they brought to our Oslo office!
> We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services.
Same. Able to open the web and mobile versions but the 1Password masked mail integration is still busted. Sucks about the DDOS but hope they can resolve the issues soon
We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services.
It's already back up, and I didn't notice any issues. From my perspective (is it up when I need it?), even if you count this 30 minute outage against them, they're still above 5 nines for me.
I've encountered many gmail (mostly imap) outages in the last 10 years, and mostly moved off of them when I moved to fastmail. Even if they've had 100% uptime since I last checked, they're still nowhere close to getting back up to 5 nines for me.
Yeah I’ve basically never had issues. I wish I could convert more people to Fastmail, they’re a great company.
The only time I had issues was when I made some gnarly config attempting to auto-sort all of my emails, and their support rep was very knowledgeable and useful. An actual response from real humans, who actually listened to me instead of checking boxes of “have you tried turning it off and on again”.
It’s a recommendation that I originally got from HN, and hopefully others will see all of the positive comments in this thread as well :)
Only thing that still frustrates me constantly: their mobile app doesn’t work offline. If you want that, you’ll need to set up IMAP with another email client (like Apple mail)..
So many developers, so many mail accounts, such an old and simple protocol.. Why haven't anyone rolled their own with modern infra principles? And shared it with others.. Perhaps in another jurisdiction with GDPR
I was pretty ticked that it was down right when I wanted to send an email to notify a client that I’d done something I’d promised by COB. Not like it happens often, though. They’re a good provider.
A handy bookmark to have is https://betaapp.fastmail.com/login/ which (if any past incident is an indicator) is separate infra than production and thus can continue to work
I enjoy the beta version so much that I just live on it all the time, if that helps set expectations about how "beta" it is
40 comments
[ 2.9 ms ] story [ 97.4 ms ] thread> 16 Nov 2022 05:57:15 UTC
> Some customers are experiencing interrupted access to Fastmail services. We're looking into it.
--
Seems down for a couple of minutes now.
Webmail, App & IMAP are all dead.
https://www.fastmailstatus.com/ does not show anything yet.
"Some customers are experiencing interrupted access to Fastmail services. We're looking into it."
"We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services."
https://downforeveryoneorjustme.com/fastmail.com reports it's down, too.
That said, I've used Fastmail for years and this is the first time I've had any sort of issue. Can still greatly recommend it.
Like how their status page is on a completely different domain (not subdomain) and hosted at a different webhost.
So we can continue to get updates like we are right now even when things aren’t going as planned.
Downtime with email services has large disproportionate impact than other services (I am right now waiting on a magic link to login into Slack).
Curious, has GMail or iCloud mail ever had a downtime? I can't remember GMail ever having issues.
Plenty of times.
https://hn.algolia.com/?q=gmail+down
https://gmail.googleblog.com/2011/02/gmail-back-soon-for-eve...
I wouldn't have noticed the previous Fastmail outages if it weren't for HN, either, though I could just be an outlier too.
It definitely happens to other providers.
Thank you, OP and HN. Much appreciated. Glad to know I haven’t lost my mind. Completely. Yet.
(No promises in the years to come! Mwahahahaha!)
;-)
I miss all the Tim Tam's they brought to our Oslo office!
> We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services.
Joy. But the app is back up for me, at least.
16 Nov 2022 06:33:23 UTC
We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services.
I've encountered many gmail (mostly imap) outages in the last 10 years, and mostly moved off of them when I moved to fastmail. Even if they've had 100% uptime since I last checked, they're still nowhere close to getting back up to 5 nines for me.
The only time I had issues was when I made some gnarly config attempting to auto-sort all of my emails, and their support rep was very knowledgeable and useful. An actual response from real humans, who actually listened to me instead of checking boxes of “have you tried turning it off and on again”.
It’s a recommendation that I originally got from HN, and hopefully others will see all of the positive comments in this thread as well :)
Only thing that still frustrates me constantly: their mobile app doesn’t work offline. If you want that, you’ll need to set up IMAP with another email client (like Apple mail)..
I enjoy the beta version so much that I just live on it all the time, if that helps set expectations about how "beta" it is