Ask HN: How are vendor SLAs monitored in your organization? 2 points by anttiai 3y ago ↗ HN How do you monitor that your SaaS/cloud vendors meet the agreed service level? How does the process to file a request for compensation look like?
[–] sasakrsmanovic2 3y ago ↗ I am both in vendor position, and client position.Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive. [–] pseufaux 3y ago ↗ This. In general SLAs function as a tool to hold vendors accountable, so there is no need to keep track day to day as long as the history can be audited.
[–] pseufaux 3y ago ↗ This. In general SLAs function as a tool to hold vendors accountable, so there is no need to keep track day to day as long as the history can be audited.
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[ 3.4 ms ] story [ 14.3 ms ] threadGenerally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.