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Tell: AWS Denied Production Access to SES

4 points by GlobalFrying ↗ HN
I held back my app from launching bcz AWS SES was in sandbox and now they denied production access

Since they denied without providing any reason I am wondering what could be the reason & what is the secret to please them?

Now i got to find an alternative email provider for sending transcation emails.

PS: New account & had domain verified too

7 comments

[ 2.3 ms ] story [ 22.4 ms ] thread
anderiv
First: get your account manager involved. They can and will go to bat for you to help you through things like this.

Second: I am highly suspicious that they gave you “no reason”. I’ve been denied in the past several times and each time a straightforward reason was given. More and more these days they are (rightly) requiring more attention be paid to how you will handle bounces, spam complaints, etc. if you don’t have a good plan for that, you’d likely get denied. Without more info, that’s as good of a guess as anyone other than you can make.

GlobalFrying
hey thanks. I decided to go with MailGun for now. what do you think about it? by the way who did you end up using?
anderiv
I used AWS. Fixed the one thing they indicated was a problem and I was approved the next day.

I mean this with all seriousness: if they denied you, they did so for a good reason. And if you don’t fix things, you’re likely to get banned by Mailgun also.

GlobalFrying
its gonna be used for sending transcational mails only. and i have no idea what i got to fix TBH
egorfine
I have been denied production access for no reason for a project that only sends mundane password reminders and email verifications. I decided not to fight the Goliath, never filled another request but complained on my personal facebook instead. (And went for Mailchimp).

In about a couple of hours since my fb post I have received an email from AWS telling me that my production access has been granted with limits 10x of what I have requested.

GlobalFrying
i am not going to fight either. We already have enough problems to deal with.