Ask HN: How to move away from Gmail

120 points by AmazingWill ↗ HN
I'm currently attempting to move away from Gmail to a email provider that respects my privacy.

Can anyone on HN suggest a online service that protects my privacy, has IMAP support and is preferably free?

In addition is it possible to delete most of the data Google currently ties to my profile?

149 comments

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As long as data is concerned, http://google.com/dashboard will tell you about everything tied with you account.

I'm currently trying to do this as well and the only viable solution sounds self-hosted email. I tried a bit with hushmail and Tor (also look at hushmail's Diceware for password encryption) but it has a tight limit of 25MB for free accounts.

Good luck.

The reason Gmail is free is because they have ads. I wouldn't expect to find a free and good email service.

Here's one that costs some money: http://fastmail.fm/

I second the motion. I've used fastmail for years. It's been utterly dependable, worth every penny. I moved to them after deciding that running my own imap server was just too much hassle.
I third the motion regarding Fastmail. They have recently been acquired by Opera.com but that's not a negative IMO. Google apps was easier when it came along for setting up domain email but I've had excellent history with Fastmail.

Yearly plans give you the extras you'd want and are around $35/yr

Cmd-F "fastmail"

I've been using them for a few months now, definitely worth the price. Really quick and easy to add new virtual domains, and the spam filter is decent enough for my inbox. Highly recommended.

i, too, used fastmail for years. these days i do everything through gmail, which i switched to because i needed the larger quota it provided and had no money at the time to pay fastmail for it. Fastmail offers a free 'guest' account, which is what I had, and should totally suffice to give you an idea of the service, which I would definitely recommend.
If it's important it might be worth paying for. Fastmail is $40/year for the full fledged personal plan w/ your own domain etc etc. The filtering support is better than Gmail and if you want to write your own Sieve rules you can get very specific about it. Happy customer of about seven years.
I've used Fastmail for a couple of years, after I decided to leave gmail. Very happy with it - it's the only web service I pay for.
Lavabit is pretty good. I've been with them (Personal Account plan) for about 4 years now. No downtime, IMAP and a stated goal in caring about their users privacy. The webmail interface is pretty modest, but they do provide a way to set pretty advanced regex server-side filters. You have to upgrade to a paid plan if you want decent SPAM filtering though. They're also planning a surprise upgrade soon.

http://lavabit.com/

Zohomail is an interesting alternative. They say that they do not sell ads because they are a profitable subscription-based service. Email is free for personal use, has good IMAP support and a decent webmail interface. You can also use your own domain for free. The only problem I've found with them is that the email filtering is limited to a few common fields (e.g. no specific headers).

http://www.zoho.com/mail/

Sorry, but for real work the ZOHO web interface is unusable. I'm not the only one who thinks that :) Especially if you are used to Gmail, ZOHO works like it has been written by drunk people.

Lavabit seems quite interesting.

Anyone going to write a Gmail clone for installation on your own servers finally? I would pay quite a bit for that.

Isn't Lavabit just using a skinned squirrelmail instance?
I never heard about Lavabit before, I'm going to try it out. But I have no clue what web interface they have, maybe the parent can tell?
Any examples of web interface not being good enough? I know it's far from perfect, but couldn't really blame it for anything more specific than "general polish" at the moment...
(Disclosure: I am the CEO of Zoho) If you could take a moment to tell us what you find unusable about Zoho Mail, I would assure you we would listen to the critique seriously (and perhaps even do something about it if we agree!). You can also contact me at svembu at zohocorp com and yes we use Zoho Mail intensively in our 1400 person company.
It's good to know you use it yourself :) I use, because of one of my biggest clients, your mail client every day as well.

Already presented my disclaimer: I have been working with Gmail since it's inception. Before that I used all kinds of different clients; all not very nice. The best I used was mutt by far. But that pre-gmail ;) I'm talking about the client, not about Google as cloud mail storage provider, although I really don't think they are evil yet as people seem to think.

I digress.

So this is more a shootout than a face value comparison, although most points, I believe, would annoy me as well without the gmail comparison.

Biggest: speed. Basically that's my biggest issue. ZOHO is slow. Very slow. This is not only the mail app, this is everything (the project management app makes me bang my head against the wall every week I have to enter hours as it takes... yep, hours...). But for the mail app, something I use intensively, this is really quite unworkable. My colleagues at the client all use Outlook with Zoho as they cannot work with the mail client as it is too slow to really work with.

With gmail you click on a message and as by magic, instantly it opens the entire thread. For the current page even when your network is gone. With Zoho you see 'loading' then you wait. And wait. And then it appears. Next mail. Loading... The agony. It's like it was the year 2000 and we just had Ajax.

No internet detection; when internet is down even for a little bit, Zoho mail becomes unusable. It takes forever to notice internet is down and it will be showing 'loading' forever and nothing works even if you are back again. Refresh fixes it, but it seems brittle. Sometimes the CSS breaks, sometimes it just give random error messages when you click on anything. Even though the internet was back for a while already.

This is probably a matter of taste, but screen real estate; when i'm reading a message i'm not interested in the rest of my messages. I want to use most of my available screen for reading that message (like gmail...).

Spam: I get tons of spam; I have ancient email addresses and they attract 100s of 1000s of spam mails per month; in gmail I notice NOTHING of this, really absolutely nothing. In ZOHO the spam filter is almost not noticeable for me, I keep clicking spam until my wrists are locked up.

And then the little things, the ergonomics; it just feels clunky. Not as bad as the project management app (I am no interface designer, but come on :(, but it just feels old and heavy. If Google taught anything for mail client designers; not everything has to look/work like Outlook.

This all makes me say ZOHO web mail is not ready for heavy mail users even though a lot people use it for that; a lot people also use Lotus Notes, that doesn't prove much. I will pay more attention and mail you with my findings because now I only see the big points clearly, but the whole experience is actually just 'not good'.

You did a marvelous job of building this company; my compliments. You have a lot of good products and you managed to build this impressive array of products at an amazing rate. But that has it side effects; polishedness is one of them. I know a lot of people who work with Zoho products every day and for some of them they still cannot find how to do some things ( I won't name my nemesis again here ). Would it hurt to add employee 1401 who is a $400k/year UX guru to overhaul everything? I think it would make all the difference.

Thanks for replying here!

They're also planning a surprise upgrade soon.

What does this mean?

Just out of curiosity, which aspect of Google's privacy policy seems fishy to you?

I think any way you look at it, there is a basic compromise you make with Gmail: either Google holding all of your info, or someone being able to hack into your account due to security vulnerabilities. Also, not to mention the tools and email filters Google provides.

Maybe you can use another mail client (web or desktop) but your mail hosting service can be still gmail (with pop3 and smtp services).
Still serves targeted ads and my data is linked to my Google profile. One of the things I want to escape from.
I'm just curious -- what specific privacy intrusions are you worried about? Google lists its privacy policy here[1]. Also, web based email services can always look at your personal content, if not today, tomorrow. If you really need absolute privacy, I'd recommend setting up your server. You can retain your Gmail address, by just setting up the right forwarding options.

[1]: http://www.google.com/intl/en/policies/privacy/

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In their new privacy policy they say this:

"We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Google and our users".

Develop new services sounds pretty open ended to me.

Maybe it's just me, but I'm scared by this sentence from the Google ToS:

"When you upload or otherwise submit content to our Services, you give Google (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content." -- http://www.google.com/intl/en/policies/terms/

Last time people spread panic about this exact same phrasing was when Dropbox updated it's terms, it's needed to provide their services.
Thats pretty standard with most web services.
Taken in isolation this could sound scary, but as zalew says here[1] it's needed for them to operate. Seriously, think about what would happen if google suddenly started publishing your (private) content. They'd lose all trust from the wider population. For them to publish or publicly display your content in a way that would violate your privacy would be an absolutely stupid move. Google hasn't gotten to where they are now by being absolutely stupid. [1]http://news.ycombinator.com/item?id=3582421
What is exactly the privacy concern that makes you move away from gmail?
When I consider targeted advertising and the sheer amount of data that I've pumped into Google services over the years it's scary to see how accurate of a picture advertisers and co have of me.
Why does this scare you though? I am curious as to why people are so afraid of advertisers seeing their interests. Personally, I don't care if I get served targeted ads, is that really going to harm me?
I use google extensively, gmail for years, google docs, etc. I must have clicked the right things in the privacy checkboxes since when I go to that "what does google think of you" page, it just says it "does not have enough data".
Why not host your own? It's not that hard. I run my own using exim4 + dovecot. It's pretty easy to set up. Plus, as a bonus I set up mutt on my server as well so when I am somewhere else I can just ssh into my box and read my mail.
I've been considering this, my main problem is that my cash flow is fairly spotty at times for a dedicated server and I would prefer not to have to worry about the security of my box, uptime and the like.

However if I must, I will.

This is much more of a pain that it seems. To ensure deliverability you need to ensure that you manage SPF/Domainkeys records, that you're not running an open relay, and configure your own spam filtering. It's all quite easy to mess up, so I'd only recommend it if you know what you're doing. Your time is probably worth more than the few currency units/month for someone like fastmail.fm to do it properly.
I used to run a setup like this for a while. Spam filtering is the most annoying part of it, so I soon outsourced that (first to google postini, then to spamhero.com). But then I realized that my e-mail is now flowing through these services anyway, in fact, e-mail is unencrypted and flows through many ISPs which all can read it if they want to be evil -- so I might as well outsource all of it. So I switched e-mail for all my domains to tuffmail.com a few months ago, and am very happy with them so far.
I have, and am well served by, Fastmail's expensive plan: $40 US per year per domain. If you even know what all those terms in the above comment mean that's about half an hour of your time, tops. And it doesn't count the cost of the hosting for your server. And for the secondary server, which receives your mail while the primary is down for maintenance.
It's not that hard. SPF/Domainkeys records are only needed if you don't run it on a residential ISP account. Use your ISP as a smart relay instead.

I have greylisting and MailScanner to cover spam. filtering. Personally I use spamd on my OpenBSD firewall for greylisting, but have used a Postfix greylisting setup in a corporate environment. MailScanner combines SpamAssassin and Anti-Virus scanning of your mail before delivery. I rarely get spam.

Making sure not to run an open relay isn't all that hard, it's even easier if you use a webmail interface outside your own network.

Learning how to run a small mail server isn't hard. Yes a little up front research is mostly all it takes. My mail server runs mainly hands off. A little up front cost in time saved a recurring monthly cost.

There are several[1] guides[2] that demonstrate how to set up a full-featured and secure e-mail system. Personally, I run my own e-mail on Exchange Server 2010--complete with a multi-copy database availability group and multiple front-end servers--but I'm known for overkill.

1 - http://flurdy.com/docs/postfix/index.html

2 - http://www.mail-toaster.org/

Why would you choose to run Exchange?
Because I like it, I'm good at it, and it plays nice with all my devices that support ActiveSync. Cloud providers have added support for ActiveSync, but I'm too much of a control freak to give up my self-hosted setup (both due to perceived privacy problems and spam concerns). At this point my Exchange environment is a collection of virtual machines spread across two physical machines (and two disk sets in one machine), so my hardware cost is minimal.
Fair enough.

My employer uses Exchange (for some reason still running Exchange 2003!!!) and I have always struggled getting mail clients to play properly with exchange. I have finally given up and am running Outlook virtually.

I use RackSpace e-mail hosting for own domain and also for business mail hosting. Haven't had any issues with them yet (after around 2 years).

Edit: It has IMAP, but isn't free.

An email is exchanged between >=2 people. One of them securing their account has little (if any) effect on privacy.
Let me reply with equal banality: for two people to secure their email, one must.
I have a question regarding these so-called highly secure email providers which respect privacy. Is the data on the servers of these services encrypted? I mean, isn't it too resource consuming to do something like that? And if it is encrypted, do they do it like LastPass, with a client side JavaScript decryption module?
You can use https://www.google.com/takeout/ to see and download a lot of the data you have in Googles services.

In the dashboard all the options are down the bottom to delete all your info etc.

Darn I was hoping Gmail was in that list. Purely out of curiosity I'd love to download the 20,000 messages I have in there to do some analysis..
Nothing easier then to fetch all mails over imap
You don't need it to be in the list. Just use IMAP to download your messages.
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Gmail is not in that list, because they have IMAP access (http://www.dataliberation.org/google/gmail).

You can just setup your account in for example OSX Mail, after synchronizing your messages will be in ~/Library/Mail (albeit not in a really nice folder structure like pure mbox or maildir, but you should be able to convert them without much hassle). Or you could use offlineimap (http://www.offlineimap.org), which gives you an IMAP dump/backup of your messages (in maildir format if I'm not mistaken). That said, the possibilities of getting your mail from IMAP are almost endless, just choose whatever suits you.

Btw, keeping 20000 mails just about anywhere might be convenient, but I really wonder what for (to clarify, I have maybe 300 mails right now on my own server and I regularly dump old stuff, while dumping for example registration mails right away due to security reasons)?

I used offlineimap when I moved from gmail, worked fine.
Thanks for pointing out the IMAP approach. I use IMAP on my phone but never really considered using it download all my mail.

I'll give offlineimap.org a look..

To answer your other question, I have 20k emails because Gmail doesn't delete by default, so I just archive as I go..

I'm a zero-inbox type so I use labels and searching a lot. Those 20k emails are surprisingly well organized..

http://www.yippiemove.com/ is pretty good at doing stuff like this. Costs a little bit, but if you figure the time savings into the equation it's an easy sell.
You can use https://www.google.com/takeout/ to see and download a lot of the data you have in Googles services.

In the dashboard all the options are down the bottom to delete all your info etc.

And while we are at it maybe a good alternative to Google Calendar? I've been wanting to switch away from these two for some time now.
Yes, this is definitely relevant to my interests as well. So far I haven't found anything as good as GC and even that is not as good as I would like it to be.
Besides gmail's superior spam filtering, this is the one thing I miss from google.

I look around once in awhile, and I never do find a good solution. My current solution is Thunderbird's Lightning extension, and I cringe every time Thunderbird updates, which is often now that Mozilla has the constant update fetish.

I would love to find a reasonably priced calendar solution with a company that I believe will be around for at least five years.

I really wish fastmail did calendars. Are you listening FM?

As most here, I'd advise to go for a commercial service. Selfhosting is fun but can cause unnecessary headaches.

Fastmail seems to have an impeccable reputation. I have been using sherweb for several years now. Works very well. It's a bit more expensive but you also get a lot more, too. Think calendar, contacts. Plus, most smartphones work wonderfully with the Exchange mailbox. They are located in Canada. Last but not least, the webmail interface finally works well in other browsers than IE. http://www.sherweb.com/hosted-exchange/hosted-exchange-featu... They also support IMAP.

Are there any good hosters based on Zimbra out there?

For zimbra, I've used http://www.simplymailsolutions.com/

They are based in the UK, so you have to convert their pricing, but Their service has been fabulous. It's Zimbra. I eventually ended up moving to iCloud, with my new phone, I ended up losing some income streams, and wanted to cut down costs, but otherwise I'd still be with them. There is also 01.com, I used them some too, they are fine, if you need a US based provider.

Microsoft's Office 365 online office suite has an Outlook webmail client which was flawless well when I gave it a shot using Firefox. I think it costs $6/mo, no ads, no spying, because you pay for it. I don't know how well the search and spam filters work.

http://www.office365.com

Here's a demo video: http://www.youtube.com/watch?v=hOpCmUXLmTA

Note: This is _not_ the same thing as Hotmail.

Just because you are paying for the service does not mean that they respect your privacy. You can also pay for Google Apps, but what you get is not worth the money. Depends more on the company than on the pricing model.

(This is just a general hint - not against Microsoft. I don't know how they do their job.)

Microsoft advertises Office 365 / Outlook by saying that unlike Gmail, they don't "peek" at your email for ads.

The "Gmail man" ad:

http://www.youtube.com/watch?v=yXqrTfOWx60

That was an internal video to try raise morale in Microsoft and get some people switch, it's pretty safe to assume gmail reads your emails as much as their spam filters does. But as well as doing the spam filtering on the results it does ads.
Yeah, just looking at mail to model spam is one thing. Looking at it to model the user's life and interests is quite another.
(Disclaimer: I work for MS)

It's $5/mo (http://www.microsoft.com/en-us/office365/compare-plans.aspx). If that sounds like a lot, keep in mind that you get:

  * No ads
  * 24/7 phone support
  * Uptime SLA
  * Proper mobile support (everything supports Exchange w/ proper syncing, push email, device wipe, searching the server, etc better than IMAP)
  * Calendaring and other Exchange features
  * Great webmail (I like the latest version of OWA a lot)
  * Custom domain support
  * Etc
I want my email provider's business model to be getting dollars from me. If I didn't work for MS I perhaps would have done some more research into everything everyone else is mentioning, but I've been very happy with Office 365's email hosting and haven't needed to do any comparison shopping.
$6/month to match Google Apps features (Docs, Chat, Sites, anti-virus). Plus the $6/month doesn't include phone support ($5/month does). $10 adds phone support, but you lose Docs editing. They spent way too much time creating complicated pricing.

Google Apps for Business gets you all the features of P1 and E1, for $50/year ($4.17/month), or $5/month if you pay monthly. And Google Apps Free gets you most of the features at $0/month.

Also, Office 365 has silly User Agent checking, they don't support any Linux or Chrome on Mac, even though they support Firefox and Chrome on Windows and Firefox on Mac [1]. My understanding is if you change the User-Agent string it works in Linux.

Silly pricing, silly compatibility restrictions, less features at a higher cost than Google Apps. I'm not getting the appeal.

[1] http://onlinehelp.microsoft.com/office365-enterprises/ff6525...

TANSTAAFL. Google doesn't not respect your privacy, but there is a risk that could change. Personally, my money is on that Google's ad revenue is best protected by them respecting their users privacy.

Any mail host carries the risk of a privacy breach, either accidental, such as a hacker attack, less so, such as selling the service to someone who cares less or completely on purpose - simply turning around and selling your data.

All of these scenarios are vastly less likely to happen for Google in my risk analysis.

Could you tell us more about your analysis? I would especially like to know if you consider the extent of Google's collection of users' private data.
First, do note that I also talk about a bet ("my money is on.."). The core of the analysis is that Google with Adsense has a revenue system that makes their interest showing me the most relevant ad. The more they know, the better the ad, the more revenue. The "bet" part is that this revenue is worth more than shady marketers would be able to extract from the data.

The best way for Google to know a lot about me is for them to not give me any good reason not to let them track me, scan my email etc. Any meaningful breach of privacy will erode that faith. Regular ads don't have that faith (an adblocker is invariably the plugin I install), Facebook don't have it (Facebook disconnect is the second one). Google can very easily be added to that list.

Also, Google is large enough and public enough that any significant erosion of privacy will trigger public intervention. A kind of "too big to fail".

Letting someone read my mail and track me across the internet is a loss of privacy. There is no need for a breach or erosion of privacy, because by using gmail I'm giving up my privacy in exchange for a free email service. That's simply the deal.

The question is, does this undeniable loss of privacy matter and can we know how great that loss will eventually be? I think it does matter, partly because we cannot know or control the extent of the loss and we cannot easily take it back (if at all).

There's also a great security risk if so much sensitive information is stored in one place. Google is certainly more competent than I am in securing their database. But the incentive for someone to steal it from them is orders of magnitude greater as well.

"Google's ad revenue is best protected by them respecting their users privacy."

Their economic incentives are aligned in exactly the opposite direction. The more they know about you the more money they make, ergo the recent privacy policy changes which now tie your data across all of their services. In my opinion this is already a privacy violation, even if they don't sell my data to unscrupulous marketers. It should be opt-in. I believe the relevant quote is from Eric Schmidt, ""Google policy is to get right up to the creepy line and not cross it."

If you read their privacy policy, there is an entire section called "Information we share" that is worth reading. It's short, so that's good.

But still, I don't completely buy the notion that as long as Google doesn't resell my data to some "unscrupulous" marketer they are respecting my privacy. If at some point in the future they buy-in to Zuckerbergs "everyone should be open about everything" philosophy and create another privacy policy that isn't opt-in... I guess we're all screwed.

First, I do not consider munching my data algorithmically to serve me ads is any more a breach of privacy than SpamAssassin feeding my email into a Bayesian corpus of "ham".

Many people seem to have a problem with the outcome of the process being ad revenue rather than spam suppression, I emphatically do not share that concern.

> But still, I don't completely buy the notion that as long as Google doesn't resell my data to some "unscrupulous" marketer they are respecting my privacy. If at some point in the future they buy-in to Zuckerbergs "everyone should be open about everything" philosophy

My argument centres around the fact that they already have a very profitable business model based on this data and thus they are unlikely to "pull a Facebook".

If they start changing direction on the business model, chances are that it will be foreshadowed some time in advance, and luckily it's downright trivial to switch mail providers as opposed to "switching" away from Facebook.

it's downright trivial to switch mail providers

Yes, but on the other hand, that only prevents them from getting any new emails; they still have all your emails up to the moment you decide to change.

While I'm sure the wrong people can do nasty things with a large back catalogue of e-mails, for marketing purposes knowing what you're up to now is vastly more valuable. Which means that if Google start scaring people and they leave, their current, profitable business model is hurt.
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Apple's iCloud. It's free (up to 5GBs), no ads, and Apple is not in the ads business, hence, they have no use of your personal data (as opposed to Google). I have no idea how good are they in actually protecting your personal data, but I don't recall significant breaches of mobile.me/icloud in the past year.
> Apple is not in the ads business

Really? http://advertising.apple.com/

Yes, sorry, they are. They are not serving web ads though, nor we have a reliable account that they collect information from user's iCloud emails to enhance the relevancy of iAd ads.
and Apple is not in the ads business, hence, they have no use of your personal data (as opposed to Google).

Aside from the fact that Apple is in the ad business (to limited success and motive thus far, though if the hardware sales profit train slowed down you can guarantee they would grow more interest), even if they weren't they still are incredibly interested in data about their customers. All businesses are interested in slicing and dicing and categorizing and maximizing sell through, etc.

Sorry, I was inaccurate, they do serve ads, but not web ads, and so far I don't have any reliable information stating that Apple scarps the contents of user's personal data to deliver more relevant ads in a way google does.
I was about to suggest iCloud, but it does not support some features that may be of interest to HN type users: in particular, "email personalities" - the ability to send outgoing email through the iCloud SMTP server using any of your various non-me.com email addresses.
Depends on what you consider respect of privacy. If you mean any provider that doesn't use software to scan your email for keywords, then that rules out any that incorporate a spam filter, and I can't think of any that don't.

I personally don't see how targeted advertising is any more intrusive than spam filtering. Sophisticated spam filters scan for keywords and classify words based which emails you read and reply to, emails from contacts whose emails you read and reply to, etc.

It's all automated in either case. Nobody at Google is reading your mail.

Why do you think nobody is reading his mail? In September of 2010 an employee was dismissed for spying on the mail and Google Voice calls of four underage teenagers he had been meeting in real life. There have to be people at Google who have authority to read read the mail of users for less scandalous reasons for this to even be possible.
This will be the case for any mail provider. If you host yourself you still count on the fact that traffic to your server isn't being snooped on and always have the possibility of the authorities going in and snatching your box if they need to see your email (that won't happen with Google, but Google will comply with any requests and turn over your mail).

Encrypt your email if you want privacy. For even better privacy, don't use email at all (encrypted or not the headers need to be in the clear).

always have the possibility of the authorities going in and snatching your box if they need to see your email

Encrypting your incoming email[1] fixes that particular problem. It's still not as good as getting others to use PGP, but on the other hand, it doesn't require getting others to use PGP ;)

[1]: https://grepular.com/Automatically_Encrypting_all_Incoming_E...

I try to get myself to start blogging for a couple days now and wanted to start with my journey away from the big G.

For me the solution is my own vps, self-hosting. I'm 90% there, having set up the new system, backed up my GMail contents, added a webmail solution and now I'm looking at the last (but so damn important) 10%: Choosing a backup solution (and I won't fully migrate until I have a backup in place that I successfully restored once).

I understand that this isn't for everyone, but for me this proved little work so far and it's really flexible (I'm authenticating via yubikey now, for example).

If you are lucky (fast) to get one of the first raspberry PIs, you could host your own mail server on one of those. Put SpamAssasin on there, get ssh running and the other mail programms you need (plenty of guides on the web for that), set up a rsync script for backup and then it's pretty much set & forget. Then when the SD card dies on you, you stick a new one in and resync, ta-da!
Or you could get a SheevaPlug (I've got a TonidoPlug). The most economical personal home server :)
A question, what is the difference between Google reading your email and using data and the ISP eMail service you have chosen.

Seems to me that Google has a better track record than y other IPS email provider you could chose at this time.

Scale and business model. My ISP is not trying to help people sell me stuff by modeling my life and interests.