Passive voiceprinting for call centers, including trying to detect frauds and deepfakes. From the page:
> Call centers use Pindrop Voiceprinting™ technology to analyze the characteristics of their customers’ voices. With the Deep Voice™ Engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster profile.
> Every caller’s voice presents unique acoustic and behavioral features over the wire. Pindrop analyzes these unique signals, extracted from short utterances of a caller’s speech — whether they are interacting with the IVR or with an agent — to develop a unique voiceprint for each caller.
> Blacklist: Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters
> Anomaly Detection: Examine speech for voice morphing, recording and playback attacks, and simulated voices.
(I’m not affiliated, I was just intrigued by the product and problem.)
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[ 31.6 ms ] story [ 794 ms ] thread> Call centers use Pindrop Voiceprinting™ technology to analyze the characteristics of their customers’ voices. With the Deep Voice™ Engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster profile.
> Every caller’s voice presents unique acoustic and behavioral features over the wire. Pindrop analyzes these unique signals, extracted from short utterances of a caller’s speech — whether they are interacting with the IVR or with an agent — to develop a unique voiceprint for each caller.
> Blacklist: Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters
> Anomaly Detection: Examine speech for voice morphing, recording and playback attacks, and simulated voices.
(I’m not affiliated, I was just intrigued by the product and problem.)