Well that just destroys every single company who do customer support via Twitter. I’ve had lots of success tweeting at companies when I need help and their email/phone support had been useless. Whether it’s because their social media support teams are more tech savvy, or because companies are so scared of negative social media storms that they give the support teams there more power to actually fix things.. not sure, but it works.
Now we have to go back to sitting on hold for 2 hours to get an outsourced call centre who just say they don’t have the power to fix your problem.
Good point. I came back to correct this 'cos I was thinking about it over dinner. I'll leave it as is since you beat me to it, and it is still worth some thought and discussion.
It's already pretty close to what you can configure yourself right now, before it becomes a globally imposed setting. So I'm (currently) less concerned about what this change in policy will mean.
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[ 2.9 ms ] story [ 18.6 ms ] threadNow we have to go back to sitting on hold for 2 hours to get an outsourced call centre who just say they don’t have the power to fix your problem.
Also, music, movie and TV fans will have to go somewhere else if they're going to be charged for simply @-ing or #-ing a celebrity.
Elon has had a long string of bad ideas for Twitter. His refusal to pay rent suggests he knows how this all turns out in the end.
It's already pretty close to what you can configure yourself right now, before it becomes a globally imposed setting. So I'm (currently) less concerned about what this change in policy will mean.