Ask HN: Alternatives to Stripe?
At that point, I was frustrated that they wouldn't address the situation. I had contacted customer support numerous times only to be put on the back burner. It was only after that post that Stripe reached out to me and the problem seemed to damp down for a little bit. Now, less than 3 months later we are experiencing the same issue yet again. Lots of new "customers" that never visit our website but end up signing up for a subscription. Every new customer that signs up we have to manually check to see if they are "real". If not, we refund and block them immediately in Stripe. We missed one the other day and ended up getting a charge back. We reached out to Stripe and they advised us to accept the dispute, which we did. However, Stripe refuses to reimburse us for the charge back fee of $15. In light of Stripe's refusal to correct the problem and reimburse us for their mistakes, we are exploring alternatives for our subscription service. We already moved away from PayPal because of their hostility towards other businesses (though we never experienced any such issues directly).
What alternatives to Stripe exist? Stripe's own data suggest that card testing attacks on their network will only increase (see https://images.ctfassets.net/fzn2n1nzq965/Sfz8gaQMU7lsp0Ubd3w1X/84a4254625d05e1fbfe0117de34c1d62/Card_testing_sent_to_Stripe_vs_baseline_v4b_OL.svg?w=900&q=80
Thanks!
34 comments
[ 4.2 ms ] story [ 86.1 ms ] thread[1] https://last10k.com
[2] https://github.com/hbcondo/revenut-web
Timely post:
https://world.hey.com/jason/who-do-you-do-business-with-47c6...
Does your site use a captcha in the subscription flow to prevent card testing?
I am so tired of hearing this. Even worse, you just openly admitted that Stripe has extremely broken processes: "I think we _may_ have chatted?"
Why did that go dark? Did it go dark? Did OP go dark? We'll never know. We just know that Edwin is here for tech support: it's an HN meme. We don't have many of those here.
I'm genuinely disappointed that unless someone complains on [searches Google for your email] channels, they get burned. There are tons of those small companies, entrepreneurs, and others who are getting hosed. I understand there's no incentive to fixing those processes. I couldn't wake up every day and admit to myself that there are certain classes of customers who, despite having equal issues, get preferential treatment because they're loud. This is on the front page right now: https://news.ycombinator.com/item?id=36788274
But as an empath it hurts me.
As someone who has transacted hundreds of millions through Stripe, I'm just floored. It was relatively nuanced before — the support — but this admission just shocks me.
There's no identifying info here (name or business) and we don't see any emails referencing this thread.
There are other trivial ways to prevent unsophisticated card testing. For example, I have a card tester who visits my checkout page every day via a direct link (he must have bookmarked it). Little does he know, the real checkout page is now located at a different URL. So I just reject every transaction at that page.