I've been using Stripe for a while and have always wanted something like this. Search results for solutions to Stripe specific problems are horrendous to navigate or nonexistent.
Totally, a simple answers site like this is seriously in need. I wouldn't even mind paying $9/month for something simple and elegant and easy to brand like this.
It has problems in the design department. It appears extremely busy, because your eye is drawn to the top and right hand side of the page, which is completely devoid of any content.
It's not helped by all the social media widgets and RSS links and Large Box Of Male Faces. And flags.
They really need to dump all the irrelevant junk and focus on the content.
There are a couple of help desk tools which can compile a Q&A style knowledge base out of customer support emails. Here's one I'm familiar with: http://www.desk.com/product#sec6
It's great to see companies adopting this model for support (validates my theory) and it looks like Stripe has stepped it up a notch design/feature wise which I think can inspire ribbot. Ribbot.com (hosted version) also supports custom domains etc.
Love the minimalist interface. Perhaps a little more differentiation between comments (becomes a bit hard to read when the comments are nested). We'll definitely use this.
To be clear, we're only against ticketing systems that worsen the experience for the user. Ticketing systems on the backend are great, but having an automated mail system spew at you is a less-than-ideal experience. Email from real humans is what I want as a user of a support system.
I would love to know what you think of our approach to customer support at http://supportbee.com. We have focused on simplicity and making sure that to a customer everything looks just like regular email.
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[ 2.8 ms ] story [ 35.5 ms ] threadhttp://askbot.com/
It's not helped by all the social media widgets and RSS links and Large Box Of Male Faces. And flags.
They really need to dump all the irrelevant junk and focus on the content.
http://osqa.net
And it's open source: https://github.com/barmstrong/ribbot
It's great to see companies adopting this model for support (validates my theory) and it looks like Stripe has stepped it up a notch design/feature wise which I think can inspire ribbot. Ribbot.com (hosted version) also supports custom domains etc.
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