Anyone getting hit with Cloudant rate hike?

I have been slowly moving our production services to Cloudant and happy with the results, but I got an email a week ago that said our rates will increase 10x and we have 3 weeks to prepare for the new rate schedule.

I emailed them but they haven't gotten back to me in 1 week :(

Anyone getting hit with this or know why they are increasing their rates so much?