Ask HN: Is anybody using Snipcart (2023)?

Hello,

I am working on creating an e-commerce storefront with next.js and snipcart.

The promise of snipcart is AWSEOME. Build a simple website, add their buttons to it, and their service will scan your site and populate your inventory. They bring the cart, you can focus on a simple (maybe static?) website.

I'm almost to the end of the project and trying to test out the order completion workflow and its... not going well.

I'm curious if anybody is using snipcart for a live production site? The development struggles I'm having reveal an inconsistency between their dashboard, API, and web sync process. It's always possible that the problem is me but I've just spent a week banging my head against this and I'm 99.9995% sure I'm following their documentation exactly.

https://docs.snipcart.com/v3/setup/products

I cannot get their sync process to ingest product dimensions and weight, so it cannot process shipping calculations. Additionally the broken sync process now prevents even basic checkout from functioning and I'm getting cryptic errors that don't reveal any information in their developer logs.

Here's some screenshots: https://imgur.com/a/x4pzYeZ

Here's a thread from yesterday: https://support.snipcart.com/t/snipcart-sync-html-json-not-picking-up-dimensions/2408/2

Here's a thread from a week ago nobody even responded to https://support.snipcart.com/t/dashboard-shows-stock-unspecified-product-page-shows-values/2401

Tl;dr it seems like things are broken and the product isn't supported anymore... maybe their devs got aqui-fired.

I'm really afraid I need to abandon ship on this SaaS product but I'm deep in the sunk cost on this one. No easy choices. I wish it just worked like it said on the tin. I wish they would just respond to forum threads.