Ask HN: Providing customer analytics

2 points by gawker 14y ago ↗ HN

Hi guys,

For those of you have SAAS-businesses, what do you use to provide analytics for your users? Do you build on-top of Google analytics or Mixpanel or is there some sort of service that I can hook into?

Thanks!

2 comments

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asselinpaul 14y ago ↗

I'd like to know too. I think they implement it themselves but who knows...

waivej 14y ago ↗

I'm going down this path and building it myself. Though I provide software and service rather than "SAAS".

I started comparing the time vs. income per customer. The best ones never call, rarely use the product and pay on time. I plan to factor in more time and $ costs but it will probably be the same result.

Now I want to measure how effectively I am empowering my users.