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Tell HN: Locked out of my self-hosted Filerun instance

4 points by shlip ↗ HN
Filerun is a nextcloud/owncloud like multi-function self hosting software that you can install on your own storage solution.

After a few weeks without accessing the instance I installed on my own storage through ftp, I tried to log in only to realise that my (superuser) account was disabled, which shouldnt be possible according to the doc (https://docs.filerun.com/admin_guide#superuser). I then found out that the free version I was using (limited to 3 accounts) is no longer offered (and replaced with a 99€/year subscription).

I suspect this is why I was locked out of my own instance.

I get that the dev behind the software is free to do whatever they please with their software, and I just have to go back to using owncloud but this is not a pleasant experience.

Was anyone else bitten by this ?

2 comments

[ 3.2 ms ] story [ 12.4 ms ] thread
neogeovr
Use https://docs.filerun.com/resetting_the_superuser_password And if you are a FileRun user, then you have an account on the FileRun forum, which is a more appropriate place to post about this. FileRun free version was provided for 6 years and it was retired last year in May, with a heads-up message sent to everybody who registered. There is no subscription, the 99 EUR is a one time cost with lifetime updates for personal use.
shlip
My bad, I was indeed able to re-activate my account by fiddling with the user database. I was mislead by the doc stating the superuser account can't be deactivated, where clearly it can :)

I don't remember reading about the end of the free version but that's probably bad memory on my part. Good to know about the forum and one time payment too.

My apologies and thanks to the filerun dev, I was wrong and ungrateful.