How do you manage the community of your product?

1 points by linjjyy 2y ago ↗ HN

Hi founders, how do you manage the community of your product? I've noticed that many SaaS companies are using Discord to manage their customer community.

However, just like Slack, it may not be the best platform for managing a customer community. It is really hard to search for previously asked questions and track feature requests. What do you think?

Do you believe this is a problem worth to be solved? I would be interested in solving it if it's a genuine issue.

1 comment

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barefootsanders 2y ago ↗

I've had the same issue with Slack. It's incredibly difficult to find anything older than a few days. That's why I built ThreadScribe (https://www.ThreadScribe.ai). It's a AI-powered chat companion for Slack that automatically summarizes your threads. Would love to get some feedback from you on this.