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These "Google support communities" are baffling places.

Not only is there seemingly zero chance of actually reaching Google about an issue – who are these "Product Expert Alumni"? Are they paid by Google? Are they Google enthusiasts? Who vets them and makes sure they don't give completely inaccurate answers such as this one?

Those behind bug report make strange moves too. You ask for Y, Z gets delivered, without feedback.
This shouldn't be a Show HN