Show HN: I built a simple user survey tool for SaaS (survser.com)

1 points by pkundr 2y ago ↗ HN

Hi all, I spent the last little while on building Survser, which is a simple and affordable in-app survey solution for SaaS apps.

I started working on Survser because I found that most of the solutions on the market are too expensive for smaller projects.

Some feature highlights:

- Fully customizable survey appearance to match your brand - Flexible survey triggers let you ask the right question at the right time to collect contextual feedback - A growing selection of ready made survey templates to quickly get you started with best practices of user research

Hope you like it as much as I liked building it! If there is anything you would like to know, I'm here to answer.

1 comment

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matteason 2y ago ↗

The design looks great. Unfortunately the surveys themselves aren't accessible, so can't easily be completed by people using assistive technology such as screen readers. For example:

- on the 'Report a bug' demo I'd expect the 'Did you discover a bug?' text to be in a <label> connected to the textarea with for="id", and the 'Please let us know what happened' text to be connected with an aria-describedby on the textarea.

- on the CSAT demo the happy face/sad face buttons don't have an accessible text alternative to the icons, for example using aria-label, so the buttons will be unlabelled to someone using a screen reader