AirFrance Missing Luggage
AirFrance- went to Morocco, my luggage was found the day after I arrived in Casablanca. AirFrance repeatedly assured me that they would forward my luggage to locations I would be staying in. Never happened. I went through contortions getting receipts in a country where credit cards and receipts are not the norm, but only one of my receipts was itemized. AirFrance has not reimbursed me for toiletries, makeup, shoes and a bag I needed for the 16 days my luggage was lost. I call,, I write and I get no response. I was very modest in my purchases but that doesn’t seem to matter. Any ideas as to what to do. I am angry.
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[ 3.9 ms ] story [ 17.9 ms ] threadContact the French National Enforcement Body (NEB) and if Air France does not respond satisfactorily, you can file a complaint with the French NEB, the Direction Générale de l'Aviation Civile (DGAC). They are responsible for enforcing EU regulations on air passenger rights.
EU Air Passenger Rights: As an EU-based airline, Air France is subject to EU Regulation 261/2004, which establishes rules for compensation and assistance to passengers in case of denied boarding, flight cancellations, or long delays. This regulation also covers issues related to luggage. Familiarize yourself with your rights under this regulation.
If you need assistance with cross-border disputes within the EU, you can contact ECC-Net European Consumer Centres Network. They provide free advice and support to consumers who have issues with businesses based in another EU country.
Air France is a member of the European ODR (Online Dispute Resolution) platform. You can use this platform to submit your complaint and seek an out-of-court resolution.
If Air France fails to resolve your complaint satisfactorily, and the amount you are seeking is within the limit set by the European Small Claims Procedure, you can file a claim in the Small Claims Court in France.
If you flew from the USA, you have additional options for seeking assistance and resolving your complaint with Air France.
Contact the U.S. Department of Transportation (DOT), file a complaint with the DOT's Aviation Consumer Protection Division. They can help investigate your complaint and put pressure on the airline to resolve the issue. Reach out to the Better Business Bureau (BBB) and file a complaint with the BBB. They can mediate between you and Air France to help resolve the dispute.
Use the Montreal Convention: Since your flight was international, it is governed by the Montreal Convention, which sets rules for airline liability in cases of lost, delayed, or damaged luggage. Under this convention, airlines are required to reimburse passengers for reasonable expenses incurred due to lost or delayed luggage.
Contact a lawyer specializing in aviation law: If you have incurred significant expenses and Air France is not cooperating, consider consulting with a lawyer who specializes in aviation law. They can advise you on your rights and help you take legal action if necessary.
File a claim with your travel insurance provider if you purchased travel insurance for your trip, check if your policy covers expenses related to lost or delayed luggage. If so, file a claim with your insurance provider to seek reimbursement.
Consider legal action as a last resort, if you have incurred significant expenses and Air France refuses to reimburse you, consider seeking legal advice to explore your options for taking legal action against the airline.