I had an accessibility issue with Github today and I attempted to file a bug report. It was a lot harder to do than expected, and confusing, and riddled with spam. Has it always been like this?
Here's what I went through:
1. Notice the problem (tooltips showing up and making the click targets for repository names confusingly and annoyingly small.)
2. Click in the "upper left hamburger" menu to try to find a bug report page. Didn't see anything relevant.
3. Click in the "upper right user icon menu" to try to find a bug report page. See two relevant links, "Github Support" and "Github Community".
4. I try "Github Support", and I have to log in "with Github", to access a subdomain support.github.com. Weird.
5. Search for "tooltip" to see if this is a known issue. See some results, click through them, end up on the "github.com/orgs/commmunity" site where people ask questions and seem to report bugs.
7. Click on the main "discussions" tab to see other reported bugs. Home page is literally filled with spam.
8. Try to search for tickets reporting the problem of spam. Find this existing ticket, and add my own report of the spam problem in response to the "sorry there's an active phishing campaign going on right now" answer https://github.com/orgs/community/discussions/111562
9. Get a bad feeling in my stomach. There's no way this is the expected way to file a bug report, I pay for this software. Go back to step 3 and try "Github Support" again.
I'm beyond confused. How is this so bad? Every step in the process, just, terrible. I checked back in and noticed even more spam. Figured I'd report it here in case that helps get it looked at faster. What a terrible product.
3 comments
[ 4.2 ms ] story [ 17.7 ms ] threadHere's what I went through:
1. Notice the problem (tooltips showing up and making the click targets for repository names confusingly and annoyingly small.)
2. Click in the "upper left hamburger" menu to try to find a bug report page. Didn't see anything relevant.
3. Click in the "upper right user icon menu" to try to find a bug report page. See two relevant links, "Github Support" and "Github Community".
4. I try "Github Support", and I have to log in "with Github", to access a subdomain support.github.com. Weird.
5. Search for "tooltip" to see if this is a known issue. See some results, click through them, end up on the "github.com/orgs/commmunity" site where people ask questions and seem to report bugs.
6. Report the bug, here https://github.com/orgs/community/discussions/114049
7. Click on the main "discussions" tab to see other reported bugs. Home page is literally filled with spam.
8. Try to search for tickets reporting the problem of spam. Find this existing ticket, and add my own report of the spam problem in response to the "sorry there's an active phishing campaign going on right now" answer https://github.com/orgs/community/discussions/111562
9. Get a bad feeling in my stomach. There's no way this is the expected way to file a bug report, I pay for this software. Go back to step 3 and try "Github Support" again.
10. Search for "how to file a bug report" and find this answer https://github.com/orgs/community/discussions/23084 which links me to https://support.github.com/request and the "bug report" option.
11. Finally file an actual bug report.
I'm beyond confused. How is this so bad? Every step in the process, just, terrible. I checked back in and noticed even more spam. Figured I'd report it here in case that helps get it looked at faster. What a terrible product.
Designed to discourage bug reports, I would bet.