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In that last case, a Microsoft vice president told NPR that public experimentation was necessary to work out the problems in a bot. “You have to actually go out and start to test it with customers to find these kind of scenarios,” he said.

What? The scenarios described are so borderline mundane no company would release regular software with this many problems and then say something like that.

Just complete coping trying to keep the AI bubble going and not admit hallucinations make them useless for a whole host of use cases and that it’s an innate problem with the way they function and it’s not going away by scaling them up.