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Ask HN: Cloudflare Billing Dispute

10 points by JadoJodo ↗ HN
I have a number of domains with Cloudflare. About a month ago, I was double charged for the renewal of one of my domains. I filed a support request with them, and ever since then, I have been getting the run-around. They keep trying to give me an account credit, instead of a refund. Because I am not on a paid plan, I am stuck using the SLOW support. After 30+ days, I just got back another response saying "We gave you an account credit already for the duplicate charge, this ticket is closing"

Does anyone know of a way to contact someone directly? I am amazed that such a simple issue has taken this much time/effort.

4 comments

[ 3.1 ms ] story [ 24.8 ms ] thread
KomoD
> Does anyone know of a way to contact someone directly?

They will always just refer you back to support. If they refuse to give your money back then simply move your domains and chargeback.

dazc
Does anyone know of a way to contact someone directly?

Yes, Hacker News

tacostakohashi
I have had this conversation several times after billing / accounting messups (not with Cloudflare, but in general). I suggest you just them very explicitly:

Thankyou for crediting my account to correct the billing double charge.

I require my account balance to be flattened down to 0 now, as I have no desire to hold a credit balance with your institution or pay in advance. I keep my money with in a regulated/FDIC insured/interest paying account. You can pay me by wire/check/etc.