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Ask HN: How to Delete a Ticketmaster Account?

3 points by jdright ↗ HN
Hello, after recent issues with TicketMaster, I was going to delete my account. Maybe I'm missing something here, but I'm unable to find how to do, and the only option I see on their support is "send a letter to <address>". Isn't this one of the worse and most offensive dark patterns that exists? or in the digital era, this is in someway justifiable?

5 comments

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SamValYlieRcHE2
It was very difficult to get my Ticketmaster Account closed. VERY DIFFICULT. I will never do business with them again. Writing a letter worked … info follows:

I tried calling Ticketmaster at 1-800-653-8000 … this failed.

Eventually, I was told I needed to write a letter addressed to:

Ticketmaster - Fan Support 1000, Corporate Landing, Charleston, WV 25311

Subject Line: Request to COMPLETELY Close Account and delete information for [Your Name]

To Whom It May Concern:

Please completely close my account and delete my personal information with Ticketmaster. My account information follows: etc.,

NOTE: It took two months, but eventually my account was closed and the information was deleted.

I wish you good luck and hope the above information is helpful, I would love to have understood what I needed to do from the beginning.

caprock
You could update the account with incorrect but realistic information. As a last step, change to a throwaway email address. Then just abandon it.
Someone
Assuming US, https://help.ticketmaster.com/hc/en-us/articles/964220803278... says:

“To find the instructions on deleting your account, select “Your Choices & Rights” from the Quick Links menu on our Privacy Policy site and navigate to US rights.”

Doing that gives me (on https://privacy.ticketmaster.com/privacy-policy)

“You may enact any of the above rights by submitting a request clicking here* or calling us at 855-663-0150“*

“Here” is a link to a page that appears to allow you to request your information, correct it, or close your account.