A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 gift cards will feel like an insult to those impacted.
(Oh, and as mentioned in the existing discussion, it seems like the cards aren't even successfully redeeming.)
I’m shocked people used the card - most companies affected were big, surely they’d put this through legal first to check it doesn’t impact abilities to join a lawsuit later on etc…
I have a running coupon UE dumps in my inbox periodically for 50% off $25 purchase up to $15. If gamed ever so perfectly it usually comes out to exactly what I would have paid for the food ordering from the store directly. I imagine the store eats some of this but I always keep some glimmer of hope that it takes pennies away from UE as well. It has to, there’s no way the store can eat all of that margin and come out ahead.
A $10 gift card after messing up millions of devices and stranding tens, maybe hundreds of thousands of people...this seems completely tone deaf. Giving people a $10 gift card feels worse than just apologizing. It's like crashing someone's car and then giving them a bag of Skittles for the trouble. Sure you can't uncrash the car, but the bag of Skittles trivializes the whole thing and makes a genuine apology feel cheap.
A $10 gift card after messing up millions of devices and stranding tens, maybe hundreds of thousands of people...this seems completely tone deaf. Giving people a $10 gift card feels worse than just apologizing.
It's like crashing someone's car and then giving them a bag of Skittles for the trouble. Sure you can't uncrash the car, but the bag of Skittles trivializes the whole thing and makes a genuine apology feel cheap.
Well to be fair, they broke so many computers that they'd have to bankrupt the company by paying out more than $10/ea — that would create some real problems for their shareholders.
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[ 3.6 ms ] story [ 48.1 ms ] thread(Oh, and as mentioned in the existing discussion, it seems like the cards aren't even successfully redeeming.)
Existing discussion: https://news.ycombinator.com/item?id=41058261
How dumb can you get.
Oh. Even dumber. Blame the customer:
> the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
Apparently now reality itself is a meme. This is what happens when you combine a huckster with ridiculous "no-sue" clauses... you get a $10 gift card.
The online rumor is they flagged it as fraud.
It's like crashing someone's car and then giving them a bag of Skittles for the trouble. Sure you can't uncrash the car, but the bag of Skittles trivializes the whole thing and makes a genuine apology feel cheap.