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Ask HN: LemonSqueezy won't let us offboard. What can we do?

3 points by throwaway528914 ↗ HN
I run a startup that uses LemonSqueezy to process payments. In the first week of July I submitted a migration request to transfer our customer data from LS over to Stripe. Since then, I've followed up weekly and only gotten silence back from the LS team. I've tried their Slack and other public channels as well. I recognize that LS has no incentive to help me move off of their platform, but it can't be the case that I am either trapped with them or forced to ask my customers to resubmit their payment data as I switch to Stripe. Meanwhile, several new features that we cannot implement without Stripe are completely blocked. What are our options here?

3 comments

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figassis
Haven’t used LS before? But can you try using their API to export customers and reimport into stripe? What you will not be able to do is import their card data. I don’t think any payment provider can do that easily. That is likely a compliance no no.

Also, if you also need your customers transaction data, that won’t happen, because you can’t just migrate that between providers.

throwaway528914
Using the API is not an option because we're migrating the active subscriptions themselves, including credit card data. Payment processors can transfer this data between one another, and there is a standard process for doing so while retaining PCI compliance, but because LemonSqueezy's customer support has been unavailable I can't get them to carry out those steps. Migrations between payment processors are fairly standard, though. For example, see https://docs.stripe.com/get-started/data-migrations and https://docs.lemonsqueezy.com/help/migrating/migrating-from-...