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Ask HN: How's Your Cloudflare Experience?

5 points by colinramsay ↗ HN
I've got a Cloudflare support ticket that's been open since 8th August relating to R2, and it seems others may have a similar issue:

https://community.cloudflare.com/t/r2-intermittent-500-errors-on-put/485134

This is one of two CF services we use, and I'm wondering how people feel about CF and its support these days?

5 comments

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re-thc
You might have more luck asking on discord: https://discord.com/invite/cloudflaredev

With the way Cloudflare works I'd say R2 is still a relatively young product and hasn't been heavily battle tested.

There are a lot of stable and working products.

And to support, well don't depend on it! If it works it works.

colinramsay
I wasn't aware they had a Discord, so that's in addition to "real" support and community support forums? Seems like a crazy way to approach things.
re-thc
> community support forums

That's like the "old place" and then everyone moved to discord.

Well, discord is where the developers go (including the cloudflare 1s).

> Seems like a crazy way to approach things

In a way, you might get a faster/better response there than enterprise support!

diggan
Back in the day, the absolute best way (besides a personal contact) to get support for Stripe was via #stripe on Freenode where bunch of the devs hanged out.

If anyone who answered there is here, thank you for that unofficial but speediest support channel!

jgrahamc
You can email me (jgc@cloudflare) with the ticket number and I'll take a look.