Ask HN: Preferred feedback mechanism?

1 points by yen223 1y ago ↗ HN

Let's say you're using an app, or a website. There's a problem with the product, and you'd like to get the developer's attention to get it fixed.

What would be your preferred way to submit feedback to developers?

4 comments

[ 2.7 ms ] story [ 21.4 ms ] thread

toomuchtodo 1y ago ↗

Feedback button.

https://www.qualtrics.com/experience-management/customer/web...

https://www.qualtrics.com/m/assets/wp-content/uploads/2024/0...

solardev 1y ago ↗

Those things suck and often bug out if you have an adblocker, or they don't accept attachments, or never send you an email confirmation, or have AJAX errors, or block part of the screen, or only give you 3 prefilled options that don't match the actual thing you encounter...

They are easy to drop in and have better reporting than email, but IMO their UX is just atrocious. Qualtrics is especially bad. If I see a Qualtrics feedback form I just immediately close it.

solardev 1y ago ↗

Email address.

shehjar 1y ago ↗

Gathering such feedback is extremely high value so it helps to consider it as a core part of the app’s user experience.

If you are really interested in offloading the underlying dev and management effort, consider using API based services around which to wrap your own experience.

I guess it comes down to respecting the users strong intent in providing feedback and showing what follow up action Has been taken on it.