Tell HN: DigitalOcean locks your account for KYC

I've received an email from DigitalOcean with the subject: > [DigitalOcean] Ticket #xxx: Verify Your Account: ref:!xxx.!xxx:ref

Great subject BTW! (op.ed.) (replaced real references with xxx)

I logged into my DO account and found that my account is locked and I cannot access anything but their ticketing service. I think this practice of lock first ask questions later is terrible and I hope they change it.

Here's the full email body (references replaced with xxx):

Hi there,

We're excited to have you as a customer of DigitalOcean and we would like to verify your account.

Because your recent account activity is atypical, we’d like to better understand your product needs. To help us in restoring access to the account, please respond to this email message with a description of the workload you’ve deployed on your Droplets and how you plan to use your account going forward.

We appreciate your understanding and look forward to better understanding how DigitalOcean can support your needs!

Regards, DigitalOcean Security

ref:!xxx.!xxx:ref