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Nightmare trying to recover hacked Facebook account

3 points by Nathans220 ↗ HN
I have tried everything and only get a generic response from facebook, my account was hacked 11/04/24 via cookie hijack I downloaded a virus which tried to hack most of my accounts saved on google password manager. The response I get from facebook "

Hi,

We are unable to provide access based on the information provided in the report. If you are still experiencing trouble logging into your account, we recommend reviewing our self-help resources for Facebook and Instagram and using the self-help recovery flows:"

6 comments

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heartag
Getting a human to help is impossible at Facebook, and it's on purpose. I lost $200 to a scammer on Marketplace, and the only recourse was to go through my credit card company.

... Don't buy things on Marketplace that offer shipping. The seller will give you a real tracking number to an unrelated package with the same zip code destination, which means it is much harder to claim that the package never arrived to you.

Nathans220
Yes I got scammed €60 a while ago for an xbox the person litterly didnt ship anything at that was it but this is in relation to my hacked account, im in the process of trying a subject data request for my information I heard on reddit forums it can get your account back if your in the EU. fingers crossed.
dream0nnx
Well if that date is correct it appears there is nothing for Facebook to do yet. They’re an American company after all.
Nathans220
They have the EU HQ in Ireland where I live hopefully they turn the other cheek.