Ask HN: Does a Hacker-friendly CRM exist?
As far as I can tell everyone (esp. hackers) hate CRM systems. Can you find one we won't hate?
Here's what we're looking for:
1. A strong API and flexible data model that will let us:
- Create and update records with events and data from
our production system.
- Pull records, events, and aggregate statistics stored
in the CRM.
- Export all data and get out if we hate it.
2. A web-based interface that makes it a pleasure to
interact with the stored records, events, and aggregate
statistics.
3. Seamless integration with Gmail
- We use Gmail as our primary sales and support channel.
Without taking any explicit action, the CRM should
consume those messages so that emails become
associated with the appropriate customer & contact
records.
- We should also be able to forward email to the system
(e.g. from personal email accounts) and get those
emails associated as well.
4. Many-to-many associations between people and customers,
i.e.:
- I will correspond with multiple people at a given
company using our product; I should be able to see
those interactions in one place.
- Some people may be associated with multiple customers,
perhaps because they have changed jobs or because they
are consultants serving multiple clients.
5. Customizable deal stages
- Again, set a customer's stage via API.
- Aggregate view of sales pipeline.
6. MOST IMPORTANT: MINIMIZE FRUSTRATION
- Won't make an engineering-heavy team punch the walls
and demand to build their own.
- Won't require duplicate entry between CRM and other
systems.
- Won't require lots of time servicing the damn thing.
Thanks!
4 comments
[ 3.0 ms ] story [ 21.4 ms ] threadI haven't tried any CRM, but are the industry standard ones so bad? (SugarCRM, Salesforce)