Hetzner cuts traffic on US VPSs, raises prices
We are writing to inform you about important changes to the tariff structure of our Cloud servers (CCX and CPX lines) and our Load balancers at our US locations in Ashburn and Hillsboro.
What will change?
Starting on 1 December 2024, 01:00 am CET, we will begin charging new prices for newly-created Cloud servers and introduce new amounts for included traffic for Cloud Servers and Load balancers at the US locations in Ashburn (ASH) and Hillsboro (HIL). This also applies to existing Cloud servers and Load balancers that are switched to a different tariff using the “Rescale” function. For any existing Cloud servers and Load balancers you have at these locations, the new prices and the new amounts for included traffic will apply later, starting on 1 February 2025, 01:00 am CET. The price for traffic overage will remain unchanged in the new price structure.
What are the new prices and amounts of included traffic?
Below, you can see a list of the old and new prices and the included traffic.
Product Old price New price Old included traffic New included traffic
CPX11 € 3.85 € 4.49 20 TB 1 TB
CPX21 € 7.05 € 8.99 20 TB 2 TB
CPX31 € 13.10 € 15.99 20 TB 3 TB
CPX41 € 24.70 € 29.99 20 TB 4 TB
CPX51 € 54.40 € 59.99 20 TB 5 TB
CCX13 € 11.99 € 12.99 20 TB 1 TB
CCX23 € 23.99 € 25.99 20 TB 2 TB
CCX33 € 47.99 € 49.99 30 TB 3 TB
CCX43 € 95.99 € 99.99 40 TB 4 TB
CCX53 € 191.99 € 199.99 50 TB 6 TB
CCX63 € 287.99 € 299.99 60 TB 8 TB
LB11 € 5.39 unchanged 20 TB 1 TB
LB21 € 16.40 unchanged 20 TB 2 TB
LB31 € 32.90 unchanged 20 TB 3 TB
All monthly prices are excl. VAT and excl. IPv4 addresses. Why are we making these changes?
With the new tariff structure, we want to make conditions for our customers around the world as fair as possible. To do that, we will calculate our prices based on local conditions in Europe, Singapore, and the USA. Until this change, customers who have used fewer resources have covered the costs, in a way, for other customers who have used much more resources. We want to make things more balanced. The new prices will give our customers the best possible price for the resources they use.
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710 comments
[ 4.3 ms ] story [ 360 ms ] threadSo... raising the prices for everybody instead?
They also use the word "tariff" several times without elaborating, as if the person who wrote the email doesn't know the actual meaning of the word.
Seems like intentional deception to hide a standard "we just want more money" price raise.
The word "tariff" has a few different meanings. I'd say they're using it correctly, just not with the same meaning that the word is commonly being used in the news right now.
In my country, "tariff" is seen in several contexts:
* A tax on imports, much in the news since the recent US election.
* A pub or bar's price list is known as the "bar tariff"
* Energy companies offer a selection of "tariffs" i.e. agreed contract rates for usage-based pricing. e.g. a 3-year-fixed-price tariff, a 100%-green-energy tariff, and so on.
* The portion of a 'life' jail sentence which must be served, before a prisoner can be considered for parole.
So I don't think it's incorrect to call a price list a "tariff", merely unusual.
I am curious if the others are British English? Or Indian? Other?
I'm pretty sure it is in American English. That usage might be ok in British English, but for Americans that terminology is going to be confusing. Before today, I had never heard tariff used for anything other than import taxes. And since this applies to servers in the US, it would make sense not to use terminology that would be confusing to people in that country.
Whereas when talking to consumers they seem to use terms like 'rate' and 'plan'.
When running small companies they still tend to be motivated by other things, such as proving a point, achieving a technical goal or having some cultural influence etc.
It's only when the company grows in size that it becomes this soulless greedy sociopath we are all too accustomed to.
Hetzner grew a lot those last 5 years or so.
Most small and medium size businesses also fit this description. And I don't consider a price hike to be sociopathic or soulless. Greedy, sure. But businesses are always profit focused first and foremost.
So it's not unexpected to use the uncommon in English meaning of the word to describe these changes.
I understand that American english has diverged somewhat, but I would not have expected this word to give so much anguish. I wasn’t even personally aware that americans used it for a particular terminology.
in the meanwhile, us brits will continue using a literal swear word as our most popular version control system and not complain about it. :)
Sucks to pay a dollar per terabyte extra if you're downloading a petabyte per month through your hetzner VPN, but this sure beats raising everyone's prices because two or three companies decided to use Hetzner to build a CDN.
This is why you can't offer unlimited anything, and why we can't have nice things.
It sure reads to me like they raised the base instance price across the board. The biggest increases will be for those using over the new included bandwidth (min 1tb) but they are going up for everyone.
No they're not? AFAICT if I made a CPX11 using 0.1TB/mo, my price just went from 3.85 to 4.49.
> tariff (plural tariffs)
1. A system of government-imposed duties levied on imported or exported goods; a list of such duties, or the duties themselves.
2. A schedule of rates, fees or prices.
3. (British) A sentence determined according to a scale of standard penalties for certain categories of crime.
...so Hetzner's usage of the word is technically correct™, even though native speakers might not use it in this context.
"I changed electricity provider to one with an EV tariff."
People arguing that’s the only US meaning are just wrong though
The word tariff is often used in telecom to indicate rates and fees for some given quantity of services, and that seems to be the use here.
It's a classic web host reseller technique of overselling and having it backfire.
I’ve liked using Hetzner before and I’m curious how they’ll go after the market now. This is probably the wrong move though; Cloudflare realized this same fact some time ago but they kept their prices low to avoid cultivating ill will.
News Hacker isnt representative sample that also understands the insustry and the business?
So basically, by getting worked up publicly about this, those people provide free marketing for Hetzner?
It’s very nice to have it called tariff in basically every EU country though. We get green energy tariffs and if it was called something different in each country they wouldn’t be fun.
Sounds a bit like the usual case where company is able to give a generous offering because most customers utilize just a small portion of it. Maybe with the attention they have been getting, they have attracted more bandwidth hungry customers.
The current plan makes everything more expensive for everyone. They would do this if a) they never had a sustainable model in the first place or b) they were just being greedy
Whatever the reason, rather strange to do this without even a few days of notice.
Am I correct that this only applies to outgoing WAN traffic? Incoming/internal is still free?
Yeah it was cheap - only because the demand was low and they were competing on price.
Now it will only go up.
If you have a website with that kind of reach, the prices seem entirely reasonable.
But some examples of things that are profitable under the old regime, but maybe not at 20x the limit:
API services that consume media, whether to do some business logic specific thing or something specific, e.g. Transcriptions for videos, file conversion API, OCR API provider, etc.
If you try a video app without using WebRTC and peer traffic your bandwidth can blow up too. Even if you use something like push notifications with base64. There are lots of traps that use Bandwidth.
Pulling the price too low in comparison, let's say with AWS, will just make your life harder but will not squeeze them in any way
Can we assume it is cause there is only few big corporations dominating internet infrastructure in US compared to EU with tons of medium sized and even small business that do it?
I would love some good read about US infrastructure, especially why costs are so high compared to EU?
When people cost twice in one place versus another companies will focus on more expensive but less people intensive approaches.
That is a median "disposable income" (after taxes and transfers), which is not directly comparable to the US figure you cited (which is gross [before taxes]).
I wonder if this has anything to do with how Hetzner operates in each region, they run their own EU datacenters but AFAIK they just rent rack space in the US, so they're more at the mercy of upstream providers.
The value of an exchange depends on the number of networks that are a part of it. The Amsterdam Internet Exchange (AMS-IX), Frankfurt Internet Exchange (DE-CIX), and the London Internet Exchange (LINX) are three of the largest exchanges in the world.
In Europe, and most other regions outside North America, these and other exchanges are generally run as non-profit collectives set up to benefit their member networks. In North America, while there are Internet exchanges, they are typically run by for-profit companies. The largest of these for-profit exchanges in North America are run by Equinix, a data center company, which uses exchanges in its facilities to increase the value of locating equipment there. Since they are run with a profit motive, pricing to join North American exchanges is typically higher than exchanges in the rest of the world.
If you don't care about high upload/download speed from/to NA<->EU then yes, that's a good move. Otherwise closeness in geo is still king.
The real problem is going to be anything more complex than that. Most request-response protocols too chatty and won't send enough independent outstanding requests to fill up the bandwidth delay product of an intercontinental link which will kill the throughput. Also users don't like to wait for slow responses no matter what throughput you can sustain for large transfers.
https://news.ycombinator.com/item?id=42264668
https://news.ycombinator.com/item?id=42264789
That is utter nonsense. If the customers who are 'covering the costs' have a problem, they can move? Yet even still they are charging those SAME customers who now actually receive less resources, even if they were using them or not.
Hardly. Some level of cross subsidisation happens in all service of this nature. Depending on use youre either paying or receiving
Most Providers and customers just ignore it as inconsequential though.
Don't increase prices and claim it's to help the little guy.