Theres so many stories of legit YouTube creators being just nuked by Google and not being able to get any help unless they are huge channels or the media gets involved. Its really pathetic and sad.
I suspect that on both sides of the ocean there's parties clamouring for breaking up Google; Youtube as its own company would make sense, but that's assuming it's financially and technologically healthy enough on its own.
Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching.
To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved.
However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world.
It's an extremely hard problem to solve, but I don't think anyone has got it right. I'll be playing devil's advocate in the comments. Keep me busy for my flights.
It's a social problem, not a technical one. Facilitate a hierarchy of trust among users who more-or-less volunteer to moderate at the lower trust levels and engage on unjustly-banned users' behalf with YouTube staff at higher trust levels.
Reddit, a multi-billion dollar company has perfected the art of exploiting unpaid volunteer work.
So much so that when said workers rebel against the administration they get booted from their position. Moderators are easily replaced as there is always someone willing to toe the administration's line.
> This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers.
It wouldn't cut into margins, it would make YouTube wildly unprofitable, with no viable path to monetization that would ever pay for the support burden.
I realize that some on HN—it sounds like you included—are perfectly happy to argue that if a company can't provide human customer support to every one of their users then that company shouldn't exist, but most of YouTube's users would fervently disagree.
Clearly, as the parent commentor wrote, they are not able to solve it technically.
There is a segment on HN, it sounds like you are included, who believes that is is OK to entirely defer to algorithmic governance without any legal oversigt.
That is absolutely hilarious. There is definitely a middle ground between today’s “spend $0 on live human support” and “spend X% of YT revenue on the support a platform like YT demands”. There exists an X% where they are plenty profitable. It’s a video hosting platform subsidized by the largest ad network in the world.
They don't spend $0 on live customer support, they spend X%.
At their scale there will always be high profile stories like this unless and until they spend enough to support every single user who runs into problems with their automated systems. Spending that much is completely cost prohibitive, so we should never expect to reach a point where we stop seeing stories like this.
What’s the job title of that live customer service agent? And how do you reach them? To the observing world, they act like it’s $0. There’s a world of difference in “sure, this is an always an expected edge case” and “oh well, let’s just let our systems systematically screw everyone”. We have this dog and pony show every week. Most days of the week. They don’t only destroy creators who do well on YT, you just don’t usually get critical traction on your Tweet. Then you what do you do? Beg on HN and pray?
There are two things here, first off no one is suggesting that youtube needs to have American call center reps available for every 9 subscriber channel, they're saying they need to have some kind of non-automated support staff. Secondly, this isn't just a youtube thing, google in general is famous for underinvesting in support. There's no reason to think that youtube wouldn't be in the exact same position if it was wildly profitable, like say GCP.
For that scale, you're looking at an army of tens of thousands of customer reps - on top of however many they already have. I don't know how Google does it, but FB has a number of subsidiaries or contracted companies across the world that spend their days doing content moderation.
Except for that you risk breaking laws in several jurisdictions if you don't. And you can't fall back to "manual" enforcement think of the massive capital of human resources you'd have to invest in to make it keep up with the upload rate of YouTube.
Give me a single example of laws in any jurisdiction that require this user to be banned.
There was absolutely no reason to ban in this case and you know it. If there was one video where rules were unintentionally broken, and the user has no history of that before, you remove the video, not completely ban the user.
Except for that you risk breaking laws in several jurisdictions if you don't.
Why isn't the market addressing this? Why doesn't someone start a video service in the US and for the US -- one that follows US law, and not Pakistan's or Iran's or India's or Germany's or anyone else's?
Oh, right, because then they can't sell ads in those places, or use them as tax shelters. Silly question, I guess.
By forcing compliance with oppressive regimes (and with pearl-clutching sponsors in less-oppressive ones), advertising will eventually end everything good about the Internet. If you work in that business, you're the problem. Consider a different career.
In this case, an entire channel was shut down (with no opportunity for appeal) on account of a single instance of someone zoom-bombing a live stream with pornography. Presumably the decision was entirely automated and there was no human in the loop.
It doesn't matter how many users you have. This "solution" seems like swatting a fly with a nuclear weapon. Why not just take down the offending video until the user takes corrective action? YouTube can clearly identify the offending video out of the non-offending ones, so that's not a technical problem. And it can be done entirely with automation, so it wouldn't need humans. Further, they obviously can tell that the user does not have a history or track record of this kind of activity. Why do these tech companies always go straight to the "no recourse ban hammer"?
Yeah it feels like there should be an escalating series of consequences for infractions..
It should have been pretty straightforward to establish a pattern (or lack of) around whether this was an intentionally abusive channel or a first-time offence.
But of course this costs money and takes time to build.
Yes; they cannot take any risks with that, laws around showing porn to people / minors (accidentally or not) are stricter than copyright violations. I'm not a legal expert and honestly I'm pulling this out of my ass, but, porn is a legal matter, but copyright violations is a civil matter.
There's also the advertisers and payment processors to consider, most of them will have nothing to do with porn. This triggered some major pruning of various websites too, Tumblr and Reddit on the one side, but huge chunks of Pornhub and co as well for any porn that didn't come with the right paperwork, including identification and consent forms from the participants.
One of the biggest things for events like this are:
- Regulatory Restrictions, many jurisdictions have limit on how to treat accounts like this
- Repeat behavior from others that have breached this segment of the ToS.
A good automation would be integrating something like what they already have for Music Copyright, where you can automatically trim the segments around the conflicting content.
You keep alluding to these regulatory restrictions which supposedly force this kind of behavior from Google - please go ahead and tell us what those are.
We are engaging in discussion.. I don't know that OP's comment, with their snarky confrontational tone and demands, is what I would call "discussion"..
I guess I expect a level of civility in my discussions.
Telling someone to educate themselves and that they can just google whatever thing you're talking about is about as uncivil as you can get before openly insulting them.
When someone comes around demanding that others provide them with information they can easily look up themselves, I don't see the problem in countering that with a politely-worded retort reminding them that they have agency in their own education.
I even pointed them in the right direction with some suggestions.
I would have linked them directly to that easily available evidence, checking to make sure that I choose the strongest examples of me being correct. This isn't a high bar, and if you keep alluding to things without even naming them of course people are going to demand you make them legible. Going around demanding people take your word as gospel then getting offended when they ask not even for sources but examples is completely unacceptable to me and evidently enough of HN for your comment to be flagged and removed.
That's fair.. I wasn't the original poster (nor was I offended by the request - see below for my own self-reflection), but I see your point for sure.
I'll admit that I can be guilty of speaking from personal authority/experience in forums and not feeling the need to provide references, because it's just a forum on the Internet and there's a limit to the effort I'm going to put into a discussion with strangers, but the other side of that is valid and there's nothing wrong with asking for receipts if you're skeptical...
In the end I am realizing I mostly took exception to the tone of the other person (not the demand itself), and that's on me.. I should have just ignored him and moved on. Not everyone knows how to communicate properly.. Even now he's responding to my other comments (and even jumped into this thread) to antagonize further.. oh well.
I asked for a very specific thing, not 'regulations that impact youtube'. The fact that you're telling me about your little search engine adventure without actually sharing a single link/specific regulation, says a lot.
> these regulatory restrictions which supposedly force this kind of behavior from Google
The above was your first post...
> I asked for a very specific thing, not 'regulations that impact youtube'.
My apologies then for misunderstanding, that's how I interpreted your initial request. Can you explain the difference then?
I suggested a path for you to educate yourself, again pointing out that resources are available to you so you can learn things for yourself without demanding them from others.
Anyways, based on this latest comment and your other comments in this thread, you really come across as looking to pick a fight.. You're very confrontational.
Do you really need me to explain the difference between'specific regulations that force YouTube to take this specific action' vs 'regulations that may affect youtube'?
> I suggested a path for you to educate yourself, again pointing out that resources are available to you so you can learn things for yourself without demanding them from others.
Wow thank you for the amazing suggestions and letting me know that search engines exist! Apparently it wasn't enough for you to be able to answer the question asked though, and the only thing you were able to contribute was this passive aggressive tale about how you tried to Google something.
By the way - when someone claims that there are certain regulations behind decisions/actions it's totally okay to ask what those specific regulations are. Your little tantrum adds absolutely nothing to the conversation, and this hilarious comment of yours trying to explain away this tantrum only serves to underline the fact that you're not even trying to have an honest/sincere conversation.
I'm not sure you know what the word "tantrum" means, but that's fine.
I'll reiterate that your immature and snarky tone does you no favours in terms of having a discourse, and again I encourage you to reconsider how you engage with others here.
Do you talk like this to people in the real world?
Maybe consider the fact that multiple people called you out for being rude and contributing nothing to the conversation, and the fact that your silly tantrum was flagged and removed, before you go around critiqueing other people's 'tone'.
Learn to have an honest conversation, without being rude, before you give others advice.
You're insecure and you're projecting, and it's obvious.
> Why not just take down the offending video until the user takes corrective action?
I believe this is how Twitter handles / handled rule breaking content, you got an infraction / suspension until you acknowledge and deleted the offending tweet.
Of course, I believe videos are a lot harder because it's video content which takes more effort to analyse than relatively short plain ish text messages, especially automated.
So while Reddit is huge, I don't think it's even close to the same scale as Google. And problems at Google's scale are hard to compare to smaller scenarios.
But I do agree with your 2nd point about misaligned incentives though. I don't think "how do we ensure that every user can get fair support" was ever on any product roadmap for these free global-scale products..
Or more accurately, the "users" in this case are the advertisers, not the uploaders.
The article mentions that the channel was taken down because a hacker in the live Zoom meeting (being streamcast into YouTube) played porn. YouTube could have simply blocked that single YT video while retaining the rest of the channel.
If multiple instances of users hacking Zoom meetings came to light, Google could simply block Zoom from streamcasting videos into YouTube until they fixed their shit.
> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world.
One way: dollars.
Another way: don't provide services you can't support.
The only way it's actually going to happen, and when it does we'll shockingly find it was always possible and companies just didn't feel like doing it: regulation (which will just result in a mix of the first two options)
Also playing devil's advocate here: Define "support".
I'm sure Google will tell you that they support their billions of users just fine, relatively speaking, and that the percentage of people who fall through the cracks is an acceptable margin (to them, obviously not to the users themselves).
To your point about "not providing the service", do you believe that the trade-off that would happen if Google, for example, stopped offering free tier Youtube uploads, would be worth it for providing better support to paying users?
Would the incredibly massive reduction in uploaded content be worth it?
Or do we have to live with these kinds of gaps in order to get the rest?
I don't think the vacuum left by Google exiting free video hosting would last long.
There are lots of potential solutions to the problem, that aren't all very-expensive centralized services, but YouTube existing takes up all the oxygen in the room.
Wouldn't a new player in the space run into the same challenges though? I don't think this is a Google-specific problem (although they are particularly bad at it).
Their moderation challenge is one of centralization and insistence on taking control of promoting videos. Nobody needs to, or does, police my email to make sure I haven't subscribed to any naughty newsletters. (you know, aside from five-eyes programs or whatever—but businesses don't). [EDIT] To pre-empt an obvious objection, yes, spam filtering exists and Google and others will absolutely sometimes blackhole email, but I can tune that personally, and I can use other email services and still get the exact same emails—my point is that it's not impossible for relatively unmoderated content distribution to exist on the Internet—what's impossible is Google doing it the way they've decided to without spending more money than they are, or without screwing over and silencing people for bad reasons far too often.
Their problems (not the problems of distributing video, but the problems of doing so as a centralized platform beholden to advertisers that also engages in automated promotion of videos) are a choice they made.
I would worry that a much more decentralized approach would just lead to inconsistent and fragmented moderation, and it would feel arbitrary.. Most creators, and viewers, wouldn't know where to go to find their content.
For better or worse, YouTube's centralization makes discovery very easy, and incentivizes creators to invest in their work because they see greater returns from such a large audience.
I'm not sure I agree that in 2024 it's "not impossible" for a business to host completely unmoderated content on the Internet, especially video.. The amount of behind-the-scenes moderation (by humans or machines) that happens on the big platforms has been well documented..
I think video hosting is something that is hard to do not-for-profit, at least in a way that is approachable for the average viewer (i.e. doesn't have the barriers of something like PeerTube etc)..
And even if they could host unmoderated content, I think we all know what happens there (see KiwiFarms, 4chan, Rumble, etc)... they become spaces that the average creator doesn't want to be associated with because all of the extremists (of all kinds) end up there.
Yeah, the inherent problems of video hosting are real and highly-devolved decentralized hosting (e.g. IPFS) is nowhere near a satisfactory solution in a world where most end user devices sleep much of the time and need to conserve battery power, but these are separate from the reasons that Google finds humane moderation too difficult to even credibly attempt—the reasons video hosting is necessarily hard, aren't the reasons YouTube moderation is hard. I do agree that discovery would be a problem to solve, but I don't think it's insurmountable. After all, I hear running a search engine can be profitable...
I think at least separating hosting and the not-necessarily-connected role of curation and promotion (plus, maybe, separating distribution from hosting) would go a long way to solving a lot of problems. That'd basically require regulation for it to actually happen, though, because there's too much value in capturing that entire vertical, effectively "dumping" on parts of that potential-market to feed network effects and build a moat around for whichever part of it (the ad-laden curation and promotion interface, in YouTube's case) you're making money on.
This is how a lot of Google's—among others'—properties work. It's frustrating because dumping "free" products for the purpose of marketshare-capture in adjacent markets stifles not just interest in other commercial efforts with different funding models, but also FOSS or truly-free hobbyist efforts. I think this kind of thing is also why we basically don't develop new open Internet protocols anymore, or if we do, they don't take off, even when the need is there—they compete with free but deliberately closed and non-interoperable services funded by ads or propped up by other wildly profitable services, so are DOA even if you can convince anyone that trying to develop them in such an environment is worth their time in the first place.
I'm saying if you provide a service you can't support, stop and make room for someone else to try.
Of course they'd rather provide abusive service to hold on to user-share. That's a choice they're making and I'm saying that's a bad choice, socially speaking. Good business choice, I'm sure.
If Google'd rather do that than not harm users with no human recourse unless you get the media involved, yes, that would be a more ethical choice than what they're doing now. They could also just stop being bad at the role they've elected to take on, in the first place.
I agree completely that it's a really hard problem, but this isn't an unusual case in a non-english language. Accounts are going to be hacked all the time, and all the evidence should be easily available to verify the claim that an attacker uploaded the porn, not the original account holder. There are plenty of other platforms with monstrous support requirements and while none do it perfectly or maybe even well, the popular perception of Google is that they have a policy from on high to not even try. This is across all Google products by the way, ReLogic (developers of Terraria) were locked out of their gmail and canceled their Stadia port over it [1]. I was trying to find a specific story related to GCP, but all I keep running into is people complaining about support [2] [3] [4] These are especially bad because it's affecting customers who are contributing to a very high margin part of the business, and in some cases customers have a line item for the support. Obviously bad experiences get talked about orders of magnitude more than good ones, but Google really is well known for this.
>> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world.
2.7B users is a lot, but how many of those are established content creators (like say - more than 10k subscribers) that are banned on a daily basis? How many people would it take to review those cases?
Is there any reason that governments should allow that business model to exist? Why can't the government require a reasonable level of support, and if that restricts how big a service can get then that is just fine.
The automation should be setting flags on videos. Users should have preferences for opting in or out of flags with reasonable defaults. If there is a jurisdictional requirement in a users location YouTube sets the preference to disabled according to the law and shows a link to the regional law so users understand.
Hence abuse is a local thing too. One can be getting flagged in one region but not in another. ‘Abuse’ amounts to getting certain flags auto-applied in some locations or whatever. Should not affect the account itself though.
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[ 3.7 ms ] story [ 141 ms ] threadDo better Youtube/Google.
To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved.
However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world.
It's an extremely hard problem to solve, but I don't think anyone has got it right. I'll be playing devil's advocate in the comments. Keep me busy for my flights.
Better yet, pay them. It is, after all, work.
Reddit, a multi-billion dollar company has perfected the art of exploiting unpaid volunteer work.
So much so that when said workers rebel against the administration they get booted from their position. Moderators are easily replaced as there is always someone willing to toe the administration's line.
This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers.
And maybe we should not accept that profit seeking people want to do that anyways.
It wouldn't cut into margins, it would make YouTube wildly unprofitable, with no viable path to monetization that would ever pay for the support burden.
I realize that some on HN—it sounds like you included—are perfectly happy to argue that if a company can't provide human customer support to every one of their users then that company shouldn't exist, but most of YouTube's users would fervently disagree.
There is a segment on HN, it sounds like you are included, who believes that is is OK to entirely defer to algorithmic governance without any legal oversigt.
At their scale there will always be high profile stories like this unless and until they spend enough to support every single user who runs into problems with their automated systems. Spending that much is completely cost prohibitive, so we should never expect to reach a point where we stop seeing stories like this.
For that scale, you're looking at an army of tens of thousands of customer reps - on top of however many they already have. I don't know how Google does it, but FB has a number of subsidiaries or contracted companies across the world that spend their days doing content moderation.
There was absolutely no reason to ban in this case and you know it. If there was one video where rules were unintentionally broken, and the user has no history of that before, you remove the video, not completely ban the user.
Why isn't the market addressing this? Why doesn't someone start a video service in the US and for the US -- one that follows US law, and not Pakistan's or Iran's or India's or Germany's or anyone else's?
Oh, right, because then they can't sell ads in those places, or use them as tax shelters. Silly question, I guess.
By forcing compliance with oppressive regimes (and with pearl-clutching sponsors in less-oppressive ones), advertising will eventually end everything good about the Internet. If you work in that business, you're the problem. Consider a different career.
It doesn't matter how many users you have. This "solution" seems like swatting a fly with a nuclear weapon. Why not just take down the offending video until the user takes corrective action? YouTube can clearly identify the offending video out of the non-offending ones, so that's not a technical problem. And it can be done entirely with automation, so it wouldn't need humans. Further, they obviously can tell that the user does not have a history or track record of this kind of activity. Why do these tech companies always go straight to the "no recourse ban hammer"?
It should have been pretty straightforward to establish a pattern (or lack of) around whether this was an intentionally abusive channel or a first-time offence.
But of course this costs money and takes time to build.
There's also the advertisers and payment processors to consider, most of them will have nothing to do with porn. This triggered some major pruning of various websites too, Tumblr and Reddit on the one side, but huge chunks of Pornhub and co as well for any porn that didn't come with the right paperwork, including identification and consent forms from the participants.
A good automation would be integrating something like what they already have for Music Copyright, where you can automatically trim the segments around the conflicting content.
I guess I expect a level of civility in my discussions.
When someone comes around demanding that others provide them with information they can easily look up themselves, I don't see the problem in countering that with a politely-worded retort reminding them that they have agency in their own education.
I even pointed them in the right direction with some suggestions.
How would you have handled it?
I'll admit that I can be guilty of speaking from personal authority/experience in forums and not feeling the need to provide references, because it's just a forum on the Internet and there's a limit to the effort I'm going to put into a discussion with strangers, but the other side of that is valid and there's nothing wrong with asking for receipts if you're skeptical...
In the end I am realizing I mostly took exception to the tone of the other person (not the demand itself), and that's on me.. I should have just ignored him and moved on. Not everyone knows how to communicate properly.. Even now he's responding to my other comments (and even jumped into this thread) to antagonize further.. oh well.
TIL 'please give examples/evidence' === demanding.
You're so dishonest and insecure it's hilarious.
The above was your first post...
> I asked for a very specific thing, not 'regulations that impact youtube'.
My apologies then for misunderstanding, that's how I interpreted your initial request. Can you explain the difference then?
I suggested a path for you to educate yourself, again pointing out that resources are available to you so you can learn things for yourself without demanding them from others.
Anyways, based on this latest comment and your other comments in this thread, you really come across as looking to pick a fight.. You're very confrontational.
Perhaps something to reflect on..
Do you really need me to explain the difference between'specific regulations that force YouTube to take this specific action' vs 'regulations that may affect youtube'?
> I suggested a path for you to educate yourself, again pointing out that resources are available to you so you can learn things for yourself without demanding them from others.
Wow thank you for the amazing suggestions and letting me know that search engines exist! Apparently it wasn't enough for you to be able to answer the question asked though, and the only thing you were able to contribute was this passive aggressive tale about how you tried to Google something.
By the way - when someone claims that there are certain regulations behind decisions/actions it's totally okay to ask what those specific regulations are. Your little tantrum adds absolutely nothing to the conversation, and this hilarious comment of yours trying to explain away this tantrum only serves to underline the fact that you're not even trying to have an honest/sincere conversation.
I'll reiterate that your immature and snarky tone does you no favours in terms of having a discourse, and again I encourage you to reconsider how you engage with others here.
Do you talk like this to people in the real world?
Learn to have an honest conversation, without being rude, before you give others advice.
You're insecure and you're projecting, and it's obvious.
I believe this is how Twitter handles / handled rule breaking content, you got an infraction / suspension until you acknowledge and deleted the offending tweet.
Of course, I believe videos are a lot harder because it's video content which takes more effort to analyse than relatively short plain ish text messages, especially automated.
But I do agree with your 2nd point about misaligned incentives though. I don't think "how do we ensure that every user can get fair support" was ever on any product roadmap for these free global-scale products..
Or more accurately, the "users" in this case are the advertisers, not the uploaders.
The article mentions that the channel was taken down because a hacker in the live Zoom meeting (being streamcast into YouTube) played porn. YouTube could have simply blocked that single YT video while retaining the rest of the channel.
If multiple instances of users hacking Zoom meetings came to light, Google could simply block Zoom from streamcasting videos into YouTube until they fixed their shit.
One way: dollars.
Another way: don't provide services you can't support.
The only way it's actually going to happen, and when it does we'll shockingly find it was always possible and companies just didn't feel like doing it: regulation (which will just result in a mix of the first two options)
Also playing devil's advocate here: Define "support".
I'm sure Google will tell you that they support their billions of users just fine, relatively speaking, and that the percentage of people who fall through the cracks is an acceptable margin (to them, obviously not to the users themselves).
To your point about "not providing the service", do you believe that the trade-off that would happen if Google, for example, stopped offering free tier Youtube uploads, would be worth it for providing better support to paying users?
Would the incredibly massive reduction in uploaded content be worth it?
Or do we have to live with these kinds of gaps in order to get the rest?
There are lots of potential solutions to the problem, that aren't all very-expensive centralized services, but YouTube existing takes up all the oxygen in the room.
Their problems (not the problems of distributing video, but the problems of doing so as a centralized platform beholden to advertisers that also engages in automated promotion of videos) are a choice they made.
I would worry that a much more decentralized approach would just lead to inconsistent and fragmented moderation, and it would feel arbitrary.. Most creators, and viewers, wouldn't know where to go to find their content.
For better or worse, YouTube's centralization makes discovery very easy, and incentivizes creators to invest in their work because they see greater returns from such a large audience.
I'm not sure I agree that in 2024 it's "not impossible" for a business to host completely unmoderated content on the Internet, especially video.. The amount of behind-the-scenes moderation (by humans or machines) that happens on the big platforms has been well documented..
I think video hosting is something that is hard to do not-for-profit, at least in a way that is approachable for the average viewer (i.e. doesn't have the barriers of something like PeerTube etc)..
And even if they could host unmoderated content, I think we all know what happens there (see KiwiFarms, 4chan, Rumble, etc)... they become spaces that the average creator doesn't want to be associated with because all of the extremists (of all kinds) end up there.
I think at least separating hosting and the not-necessarily-connected role of curation and promotion (plus, maybe, separating distribution from hosting) would go a long way to solving a lot of problems. That'd basically require regulation for it to actually happen, though, because there's too much value in capturing that entire vertical, effectively "dumping" on parts of that potential-market to feed network effects and build a moat around for whichever part of it (the ad-laden curation and promotion interface, in YouTube's case) you're making money on.
This is how a lot of Google's—among others'—properties work. It's frustrating because dumping "free" products for the purpose of marketshare-capture in adjacent markets stifles not just interest in other commercial efforts with different funding models, but also FOSS or truly-free hobbyist efforts. I think this kind of thing is also why we basically don't develop new open Internet protocols anymore, or if we do, they don't take off, even when the need is there—they compete with free but deliberately closed and non-interoperable services funded by ads or propped up by other wildly profitable services, so are DOA even if you can convince anyone that trying to develop them in such an environment is worth their time in the first place.
Of course they'd rather provide abusive service to hold on to user-share. That's a choice they're making and I'm saying that's a bad choice, socially speaking. Good business choice, I'm sure.
In other words, kick everybody off of Youtube.
The risk is of bad incentives when providing support becomes profitable...
[1] https://www.techspot.com/news/88563-re-logic-cancels-terrari...
[2] https://www.reddit.com/r/googlecloud/comments/m3hi63/whats_g...
[3] https://www.reddit.com/r/googlecloud/comments/1ey0rx8/gcp_su...
[4] https://www.reddit.com/r/googlecloud/comments/owt679/how_doe...
2.7B users is a lot, but how many of those are established content creators (like say - more than 10k subscribers) that are banned on a daily basis? How many people would it take to review those cases?
Do you have any other impossible conundrums I can clear up before coffee?
Hence abuse is a local thing too. One can be getting flagged in one region but not in another. ‘Abuse’ amounts to getting certain flags auto-applied in some locations or whatever. Should not affect the account itself though.