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Ask HN: Does the Framework laptop stand the test of time?

106 points by encroach ↗ HN
3-4 years ago, several HN submissions of the Framework laptop got 1k-2k+ upvotes. I'd like to ask those of you who got the laptop: does it live up to the hype? Will it last you longer than any other laptop? Did any paint points emerge? If you had no laptop today, would you buy the Framework laptop again?

I would like to know how long you have used it, and which model you have.

86 comments

[ 3.2 ms ] story [ 41.2 ms ] thread
tekknolagi
I got one 1.5 years ago and still enjoying. I hope it will be the laptop of Theseus of the rest of my life, but some unexpected development will probably happen that will make that unlikely.
OuterVale
I've had one for about two years now. It has lived up to my personal hype, and I think it'll last longer than alternatives (though that remains to be seen). I have had a few minor pain points, but I'd definitely buy one again.

I posted a review here: https://vale.rocks/posts/a-year-with-the-framework-laptop-13

Also, I haven't updated my review to reflect it, but my acid sweat has been damaging the chassis a bit. Not too dire, but certainly annoying.

https://community.frame.work/t/pitting-on-palmrest/51681

commandersaki
Bought a Framework 13" in 2022 (Intel 13th gen). It's equipped with 32GB ram and a 1TB drive.

It has good intentions but falls short. I would say overall it is a mediocre laptop in terms of quality.

Will it last longer than any other laptop? I would think so, it has a strong story of available parts and upgrades. Similarly I believe it would last longer than any other laptop, since you can essentially do a Ship of Theseus with it.

Pain points:

  - display hinge problem, picking up the laptop would make the screen lie flat 180 degrees, which is really annoying - this has been fixed in newer versions of framework, but to get a new hinge kit costs $39 AUD plus $30 AUD in shipping, so I'm not willing to make that purchase due to the ridiculous shipping price.

  - the modular ports are nice, but I'd rather just have fixed ports and more of them, of course that'd obstruct the repair/modularity story.

  - sometimes the modular ports do not work after resuming from a hibernate, I have to eject and reseat it.

  - the display is okay, I notice mine has a small granular line of off coloured pixels - i don't think this is due to any physical damage but rather a defect in the screen as I've never had this kind of issue with any other laptop and I've handled the framework fairly carefully; but this line of off coloured pixels is very faint and virtually unnoticeable at bright colours, so it's not a huge deal as I make it out to be.

  - the keyboard works great, but I was hoping for an upgrade to something along the lines of an apple style layout with half height inverted-t arrow keys and fn/ctrl swapped; the idea of a marketplace for custom parts doesn't seem to really exist.

  - Battery life of about 3-4 hours of very average usage.

  - Speakers are trash.
The webcam / mic are good enough.

I run Linux on it, and seems to run pretty stable.

I needed this laptop because I needed 32GB of ram for compile jobs. I have since got a macbook pro 16" with >32GB of ram and it can compile what I need using Rosetta 2 for Linux (so amd64 compiles). Since my mac can now do everything I need, I very rarely touch my Framework. I loathe the idea of having to use it over a mac laptop.

simfree
The parts are nowhere near as inexpensive as a popular ThinkPad model, and the quality issues (rare UEFI updates compared to the competition, poor speakers that rattle, weak hinges, etc) are notable.

I had to buy a friends Framework 13 to get parts to keep mine going, as spending $240 for just the top and bottom case and plastic screen bezel seemed excessive.

More users have put their Framework 13's on a shelf to languish than I expected. The alternatives all seem better polished.

andreareina
The way I see the modular ports story is that the use-case is less being able to switch them, more getting the ports you want. I've got a usb c on either side, which I don't have with my work ThinkPad. I still have a usb a yubikey, so I can make sure to have that port. etc

Agreed on the battery unfortunately, on my first gen 13" it's just mediocre.

Sammi
Yeah most people don't have a lot of things connected to their laptop, or else they more likely would have bought a desktop. But the things that different people have connected to their laptop is often quite different from each other.

So most people don't need a lot of ports, they just might need different ports.

dustincoates
Agree on the modular port reasoning. My most commonly used non-charging port is the micro SD card, which I imagine is rare.
tomcam
First off, thanks for the fair-minded review. It answered pretty much every significant question I had about the Frame.

Second, I would like you to rethink a decision. You didn’t ask for my advice, and I’m sorry to be so rude as to give it to you. But I’m hoping it will save you a bunch of pain.

When I read this, I really felt for you:

    a new hinge kit costs $39 AUD plus $30 AUD in shipping
If you are a programmer or use your laptop a lot during the day, I would like you to consider making the purchase anyway. That sounds pretty annoying to me, and it seems to me that $70 AUD might very well be worth the investment to preserve your sanity and your flow.

Sometimes we just buy the wrong tool and have to replace it. If $70 AUD is, say, 2-4 hours of your labor after taxes, I bet having that constant drag on the edges of your consciousness removed would be worthwhile.

For me it is almost always worth the replacement if it makes my working day easier and helps yield more billable hours. Plus, I bet if your significant other were that bothered by it, you would be only too happy to get the upgrade.

Again, apologies for thinking you need my help in this matter.

commandersaki
Yeah, the laptop is in reserve mode, as in it's a spare that I can use if I need it. What will likely happen though is I'll find someone to donate the laptop to, and when that times comes I'll buy the hinge kit because I wouldn't wish this annoyance upon anyone.

The hinge issue is egregiously bad, and I don't know how Framework could even ship these laptops in the first place without first addressing it.

lytedev
I ordered my AMD one late in 2023 and love it.

It's not perfect as battery life compared to the Apple Silicon MacBooks is simply not a competition, but everywhere else it's close enough for me.

Being able to upgrade the screen already was a huge "yes, thank you" as instead of needing to buy an entirely new machines for a particular upgrade I was able to quite simply swap in the new part, which is what I'm used to on the desktop hardware side of things. It's awesome! The community and Linux support is also very cool and I'm excited about a possible RISC-V board to pop in and the overall tinkering possibilities.

That said, if you just need a personal computer, it's hard to recommend in the most general sense I think. But for businesses I can see it being a no-brainer.

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zeagle
I have one with an 1135g7. I bought it to replace a surface laptop and to support the idea of unsoldered ram and easy replacement parts. I upgraded the display, replaced the lid hinges, and dropped it right on the power button corner so had to replace the keyboard/lid/base the other year. For the money could have given a different machine with better specs but nice to repair.

It works well with good build quality but battery life isn’t amazing. I rarely swap out the ports so less helpful than I thought.

In a couple years I might change the battery and motherboard. For my use case something with a Costco or Microsoft accidental damage warranty is probably the way to go but I’ll eventually upgrade the motherboard and battery.

zeagle
One other consideration is I usually give old tablets, phones, laptops to my extended family. In this case I won't as not enough parts. I think when I do replace the motherboard it I'll the old mobo/ram/ssd as a blueiris machine instead of running it on a VM.
aurareturn
Be careful what people will write here. A lot will have buyer bias because they want to justify their purchase.
jszymborski
That's an interesting point. I've often heard the inverse: to beware of reviews from those who receive items for free, as few products are bad propositions when there is no associated cost.
LaGrange
There’s a massive difference between using limited funds to buy your daily driver, and buying a product specifically for the purposes of a review.
mcny
It is easy to make any "logic" make sense with words like "if you build it, they will come" or "there are no bad products, only bad pricing" but the reality is that sometimes you can build the best product but if your customers don't know about it, they can't come to you. Also, there is such a thing as a bad product which is bad even for zero dollars because humans are the end of the day have a finite lifespan and at some point it isn't worth wasting my time with an Intel 14th gen processor because I don't want to gamble with the possibility of an RMA. Even if someone gave me a processor for free, there is a cost to my time and the rest of the computer which will sit idle as I wait for a replacement.

I guess the point is I don't know which if the two above is correct. I know sometimes I have biases that even I'm not aware of though...

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tcandens
As an Framework owner this is something that nagged at me for a while. Am I justifying this cool novel and engadging thing over something else that is turn-key and objectively much better in several popular metrics?

Im lucky enough I was able to also get a later M1 13" to compare against the Framework 14". The MacBook is still an absolute marvel, and will outperform the PC in almost all metrics most noticeably in battery/heat. But many small things bring me back the the Framework even considering that gap. The size of the framework 14" is incidentally _perfect_ for me, keyboard and display. The MacBook gives me serious RSI. Linux over OSX (yes, asahi Linux exists and has come a long way but did not meet my needs). And having monstrous amounts of ram and hd compared to the MacBook... most of my workload is bound by memory and storage and the CPU very much works "well enough". And overall customizability and longevity clenches.

edit: sorry, but that is a great point. by the nature of it often needing some troubleshooting/intervention, it's going to encourage a very precious attitude. So, it's still very much a niche thing so if you more value cpu, battery, and things mostly just work and can live with OSX, a MacBook can be much much better.

skykooler
I have one, still my main laptop and I don't see a reason to change that. Battery life is better than any other laptop I've had, though that may say more about my other laptops than the Framework. Biggest gripe: no touchscreen and, despite open specs, still no aftermarket touchscreen several years later.
Arainach
I ultimately sold mine (launch model). The hardware was....fine. Battery life on Linux was disappointing, battery life on Windows was tolerable but less than a Surface device. I missed having a touchscreen though that wasn't a dealbreaker.

No one thing was the breaking point, I just found myself reaching for my other laptops more as they would more reliably have power after sitting for a while.

If I wanted a Linux device I would give it a look today, but its battery life and general UX are significantly behind a Surface Laptop or Macbook Air/Pro, so no, I wouldn't buy one as my sole laptop.

dgan
I bought mine in September. Overall, a big disappointment, the battery is less than mediocre (under linux). Unfortunately I missed the refund window.

I bought it after using a mac m1, so i was somehow under impression that i am buying a laptop to be used during a train ride, or watching a movie in a bed. It's none of that, i bought another "movable desktop pc".

Everything else is OK.

peutetre
> or watching a movie in a bed

The battery doesn't last the length of a movie? Are you getting hardware decoding of the video?

dgan
It does, but barely, and it's not like I am planning "okey I am gonna watch movie in 2 hours, let's plug that thing right now". It's either I was using it, so it's not full 100%, or I wasn't, and it's 0%
ktallett
What battery life are you getting? It's not up to Macbook Air standards but I'd say with Fedora and actually using it, it's similar to what I was getting on the MacBook Pro. 6-7 hours or so. This is helped by the fact I can have the brightness down on the screen more than the MacBook for equivalent brightness.
throwaway519
Instead of contributing to more electronic waste and as an economic purchase, I...

use used ThinkPads.

Advantages:

Zero new electronic waste created.

Several 'new' machines are cheaper than a Framework.

Small upgrades plentiful and cheap. A major upgrade of a'new' machine still cheaper and more environmentally friendly than a Framework.

Better battery life, keyboard, ergonomic design, ports, hinges LOL, etc.

Try one today: ebay.com

mongol
ThinkPads often come up in these discussions but does not the same apply for example for business versions of Dell laptops? Such as Latitude and Precision. I kept one alive for almost ten years, occasionally replacing parts with secondhand parts. It still works perfectly but I have it as a spare now.
jtwaleson
ThinkPads are timeless square black boxes with a red trackpoint. Having the same design since 1992 definitely makes them iconic, and this probably helped in creating a large fanbase. Realistically you might get the same mileage with a Dell, but to fans, it feels different.
riedel
The last ThinkPad I was really happy with was the X61 I had though. I, however, got used to the track point, so I stocked. The Z13 is only half a ThinkPad but at least Lenovo did considerable engineering to solve the thermal issues of new processors fitted into the old ThinkPad design for 13 in. Now I only have tons of BIOS/firmware/driver issues. Often doesn't hibernate and spin loops until battery is empty and my whole bag is heated to 80°C. I think they are not able to manage all those absurd variants they created. Would try a framework if the marketplace had ThinkPad keyboards.
RGamma
Yeah, I've always used ThinkPads and while IMO they're on average good devices, you better not buy the wrong series and/or iteration.

The LX40 had an atrocious clickpad. The previous LX30 had serious WiFi issues, that I fixed by swapping the card, but it was overall the better device. Then there's issues with trackpoint drifting. On my oldest one the trackpoint simply died.

On my e495 I'm getting weird driver issues, like Windows replacing the AMD graphics driver with a different one, so the Radeon control panel won't load and I can't control that useless VariBright feature. I can prevent Windows from doing this, but then one day the driver was just... gone and I've concluded that it's just better to let Windows do its thing. Also, crashes in Teams with too many windows open and while sharing, seemingly regardless of driver. Weird audio fuckups where the audio output craps itself randomly and starts crackling until reboot (fixed by installing an old Conexant driver and locking it down with group policy).

Also, they make some questionable design choices, like swapping Fn and Ctrl, which you can at least undo in BIOS. My newest one (E16 Gen2 Intel) has FnLock enabled by default (wtf?). Gotta ask why they even removed the separate utility bar above function keys in the first place. And then there isn't even buttons for media control anymore...

Also, don't get me started on Lenovo (Commercial) Vantage, which is an incredibly invasive and janky piece of software, but it does let me limit charging.

For some very fortunate reason I've never had sleep or hibernation problems. Feels like I dodged many bullets over the years.

znpy
> Realistically you might get the same mileage with a Dell, but to fans, it feels different.

Not quite, and I tried.

Dell laptops with bother you if your power supply is not a genuine dell one.

Dell refused to repair a second-hand dell laptop (xps 15) under warranty because I did not have the receipt of original purchased.

Lenovo repaired my second-hand ThinkPad no question asked, because it was still under warranty. And the laptop i bought had the pick&return warranty package, so they sent a courier to pick the laptop from my home and they delivered it back within the same week.

Dell has been just unreliable in my experience. I fixed that laptop myself and sold it as soon as I could (and bought another used ThinkPad).

ic_fly2
Have used dell business laptops for many years now (Vostro 13 and friends)

Used to be amazing, first one lasted a very long time (8years), my third one is currently giving up the ghost. And while Linux used to work great on them the uefi bios is so locked down that I couldn’t run it on the one i currently own.

On a related note, I’m out shopping for a new laptop and am considering a framework…

mongol
What model is so locked down that Linux would not work?
magic_smoke_ee
Has a milspec drop rating and some can survive liquid spills with integrated keyboard drain holes.
grecy
I do exactly the same with Apple laptops. Just replaced a 2015 MBP (that I bought used in 2019) with a 2021 MBA. Before that I had a 2011 MBA. New one is 16GB/2TB and was $700. It’s the fastest computer i have ever used by a wide margin - editing tens of thousands of raw files in Lightroom, editing 4K footage (which previous machines could not even do). I sold the old MBP for $200, so I’m spending around $500 every 4-5 years and getting thousands of hours of use.
commandersaki
Nice, you did the same as me, which is skip the whole butterfly era of Apple laptops. Those were dark days for the company.
znpy
> Those were dark days for the company.

Were they? Apple's earnings grew a lot during those time.

The harsh truth is that Apple's userbase will complain but in the end will keep buying anyway.

Gigachad
Similarly I bought a MacBook. It’s not as repairable. But it also hasn’t broken within 3 years usage and I didn’t have to upgrade the hinges and speaker right out of the box.

My 2012 MacBook Air also still works perfectly fine other than being extremely outdated.

znpy
Used ThinkPads used to be my way to go without even thinking about it but nowadays i don't think it's worth it anymore.

Many laptops i'm interested in come with soldered ram, meaning i can only buy something that's old and will stay old.

A lot of X280 and X13 come with 8gb or 16ram, which is truly a shame. I had 16gb ram in my X220 in 2014, ten/eleven years ago.

A lot of interesting ThinkPad models now come with a fixed keyboard i cannot change. Being somebody that likes us-ansi keyboard but that does not live in the US this means most eBay offers are not appealing to me.

Last ThinkPad i bought (X270) i just replaced the keyboard and ram (8->16gb). I cannot do that anymore with most models.

My X270 (for private use) it's getting old and I'm considering going for a brand-new laptop this time.

I have doubts between a new ThinkPad or a Framework. If Framework had an option to get trackpoint/ultranav that would be a no brainer.

I'm seriously torn on this. I'll probably go with a Framework 13 though.

I keep my laptop for many years each time so the idea of having the possibility to bump a laptop to up to 96gb ram (2 x 48gb ddr5) in some years is truly appealing.

magic_smoke_ee
I use a T480 (bought new a lot time ago) moderately-capable gaming PC (lol):

- 3 extended, swappable batteries + third-party external battery charger (also has an internal battery T490 lacks)

- 32 GiB RAM

- i7-8650U

- 2 TiB SSD

- Retrofit/modded magnesium top case

- I pre-acquired replacement parts like fans, hinges, backlit keyboards, and case screws

- Works with Windows 11 + Razer Core X TB3 with an RTX 3070 Ti eGPU

Needs a couple of utilities to max out CPU TDP to 25W.

edferda
I bought an Intel i7 like 2 years ago. My takeaways:

- I would rather buy a MacBook now, the whole ecosystem is nicer. This is not Framework’s fault, Apple’s ecosystem just works and at some point you just want stuff that works. I absolutely love the AirPods and there’s always some minor annoyances when pairing with the laptop.

- The removable port adapters are nice but not that useful in reality. I occasionally change the charging port to the other side to make charging easier in different spaces. The HDMI adapter sometimes needs to be removed and reinserted which sucks.

- The build quality is good enough. I wouldn’t expect any less from any laptop at that price point.

- I believe the main selling point was that you could switch parts easily. However, I don’t see myself performing any major upgrade like changing the mobo/cpu. Those upgrades are fairly expensive. Also, I don’t see myself building stuff with a spare mobo/cpu.

- Given the previous point, I wouldn’t say this laptop is going to last me longer than any other high quality laptop. I have a Sony VAIO that is still working after more than a decade. I expect the same of this laptop and I expect the same of any high end laptop.

- speakers suck.

Overall I think the concept is really nice and I am glad that I supported the company. However, I think that making conventional laptops more repairable is good enough. Full modularity is a cool concept but it does seem to have a lot of drawbacks. Give me the ability to easily change the hard drive, the RAM, the battery, the keyboard/trackpad and that is sufficient for me. Maybe the screen.

If you are really environmentally conscious I would say you can achieve something similar by buying a high end device, using it 5-8 years, and then sell it/gift it when you need to upgrade.

There’s also the argument that a perfectly good laptop can end in a trash bin because of a faulty port or something minor. But honestly, I have never had that happen. Either I’m just lucky or electronics at this price point are generally well built. Given that you did a bit of research before buying.

vladvasiliu
> Overall I think the concept is really nice and I am glad that I supported the company. However, I think that making conventional laptops more repairable is good enough. Full modularity is a cool concept but it does seem to have a lot of drawbacks. Give me the ability to easily change the hard drive, the RAM, the battery, the keyboard/trackpad and that is sufficient for me. Maybe the screen.

I doubt that changing the mobo / cpu is something done very frequently, so I could accept it to be a bit more involved (as in require multiple screws instead of just pulling it out or similar).

For that, something like an HP EliteBook would be good enough. The laptops are fairly OK if you don't insist on good quality screens. They're easily serviceable for the most common parts (the battery is held in place with screws, the ssd and ram are removable, the screen hinges are screwed in, but are metal and quite robust).

I don't know how easy it is to find spare parts for these actual laptops, but my point is that this could maybe be a better compromise than the full-modular framework. Of course, HP has to change the models every year to look new, but a dedicated manufacturer wouldn't have to.

eduardosalaz
I have 6 months with my FW16. Everything has been good so far, the laptop itself is overpriced but I'd say that the added value of repairability makes up for it. Will have to wait more time to see if they update the mainboard for the 16 inch model, but it has been a breeze so far.
cdata
I used a Framework 13" as my daily driver for 3 years. I still have it, and now I also have a Framework 16", which has been my daily driver for the last six months.

The user serviceability and upgrade stories are real. The hardware isn't as svelte as Apple's, but mine has traveled all over the world and has yet to have any major issues. The one hardware failure I had was that the USB-C half of the charging cable on my 13" eventually broke after a few years of abuse, but that used to happen to me with Apple charging cables, too.

Framework has an active initiative to do outreach to different Linux distro communities and give them free hardware to help shore up compatibility. And, on that note, I haven't run into any Linux hardware compatibility issues (not with Pop!_OS, or more recently NixOS).

Speaking for myself, they have a loyal customer for as long as they continue to make this kind of hardware.

snapplebobapple
I love mine too (have owned every 13" they have made either personally or at work, plus the new 16"). Having the actual usb recessed and having a sacrificial usb-c as the one you use has saved taken me from breaking usb-c ports at roughly one a year to zero. The upgradeability and serviceability is real as well.

That beings said, my complaints about them are: They are a few hundred dollars more expensive than comparable hardware most of the time.

They were pretty slow releasing bios updates, although they seem to be getting faster at that.

There is no kensington lock.

After seeing the Linus tour of the factory where they fully assemble the DIY edition for testing and then take it back apart for shipping. I'm kind of annoyed. Find a different way to discount home users, you're spending more labor to get a lower price for your product.

ieidkeheb
Tbh it probably is cheaper for them to test that it powers up ... There would be nothing worse than building a laptop to find it was an RMA deal.... I would expect that the social media backlash could kill the product...
snapplebobapple
Yah, it does, but just leave it assembled to the point you had to assemble it and ship it rather than making me put the ram/gpu/nvme/whatever back in putting wear on the insertion slots and taking my time. I get that they are trying to put a barrier big enough that people are willing to pay the few hundred dollar convenience tax, so maybe just leave the NVME out and avoid the wear and tear on the GPU and the ram. It's basically the same barrier because you are removing the keyboard and undoing a bunch of scary screws in both cases but you get to spend less on labor at the factory and I have to install less crap myself (I was always buying the self assembled one, I like that stuff).
Iridescent_
I fully expect that the intention is to force you into opening up the laptop to install the RAM. RAM is so easy to install that there's basically no risk of the customer messing up, and it exposes you to how easy it is to open up your laptop and how high quality the build is. Worked very well for me, I knew I would not accept buying anything of a lower standard before I even powered it on for the first time.
snapplebobapple
If it's actually an advertising expense then it's likely priced wrong. They should give the real price in the business section (where people don't want to have to install because they are buying multiples of them and where that price is obscured from the consumer) and have an even higher price for the fully assembled one (and a bit lower price for the unassembled one). Now if 80 % plus of their consumer business is the diy one right now then I'm wrong, but I doubt I am.
registeredcorn
Glad to hear it! I'm interested to know, though:

How rigid would you say the frame is for Frameworks? Do you feel any flex at all when typing? Screen shake?

Over time, some of the laptops I've tried (cheap and expensive, many different brands) just feel like they start to fall apart. Either the screen hinges are junk and fail, leading to screen shake/nod whenever I type...or the frame is too weak, and the laptop itself starts to bend inward over time because I type hard.

If I could get something with an incredibly rugged frame, and excellent hinges, it'd be wonderful. I've seriously considered Toughbook's in the past, but the keyboard feeling for them is atrocious and the specs are always too weak.

rgrieselhuber
Very happy with mine, best Linux laptop I’ve ever had. I have the 13”.
klaas-
I have a Framework 13 (12th Gen). I have no complaints about the hardware quality. I love the replace everything concept. I rarely do that though, my ports are always the same - 2x usb-c, 1x usb-a, nic (bulky I remove that one for traveling and replace it with another usb-c).

Having said all that, I would not buy another one right now. The software side of things is just not up to what I expect. They still have not figured out lvfs for this notebook; the last bios update I could install was a manual EFI installer (which is beta at this point it in time I guess, only really "production" ready update is windows based installer). Also the bios I have is now a year old, and there only has been one non-beta bios upgrade in the whole lifetime of this model (~2.5 years). So the software side of things is just miserable... At this point in time I guess the next machine will be something with coreboot+lvfs and regular, timely updates (still taking suggestions ...). I guess I would be willing to give a framework+coreboot situation another try in a couple of years. The main reason for buying this is reusablilty once I decide to move on to the next hardware generation.

tcandens
I've loved mine. Some issues with the heat management and fans--but that's also been a Linux/laptop thing--fresh thermal paste, a new (warranted!) fan replacement part, and finally figuring out best drivers setup have brought it roughly in line with a Dell or whatever. Really enjoyed when I recently upgraded the memory on my tower last year, and threw the old ones on the Framework and it worked great. The expansion slots are a bit gimmicky but still surprisingly useful--when my wfh setup changed recently it was simple to change the mDP over to the other side and then never having to think about a dongle.

But I plan to actually upgrade the motherboard this year, so we'll see how that goes and looking forward to reading others experiences.

vaylian
> but that's also been a Linux/laptop thing--fresh thermal paste, a new (warranted!) fan replacement part,

Is there a (video-)guide on how to do that? Why was the fan replacement warranted?

tcandens
Their team is pretty active in their forums, so after some comments I was directed to request a replacement and turns out my laptop was part of a batch that had some known fan issues--so they sent a fan and some thermal paste no charge. Have read a lot of similar accounts of them making things right, I assume it was part of working out bugs and not overall production issues.
vaylian
I bought mine in 2022 and I still use it as my main system. There is not much to complain about. As someone else said, the laptop tends to get warm and my impression is that this has happened more frequently in recent years. Linux support is great. I don't rely much on the battery, so that's not an issue for me personally.

I don't know how long this one will last me, but I will try to keep it alive with spare parts for as long as possible. Repairing things, especially if they are treasured things, feels good. There was no need for any repairs yet, but I expect it to happen eventually. Or maybe I just want to upgrade things at some point.

CalRobert
I have an i5. It’s decent but the machine stopped booting on battery after the cmos battery died. They sent me a bypass kit which is nice. The delete key on the keyboard failed and this is apparently a common issue, so I’m disappointed to have had to replace the keyboard when they know it’s their error. Horrible speakers.

I love the idea of it but am meh on it after 2.5 years. Good Linux support though.

acheong08
Been using my Framework 13 since launch. It's definitely better than the MacBook I had before it. I have not had to repair it even once (vs 3 times in 3 years for the Mac).

The "repairability" doesn't really matter much when it doesn't break. Any CPU from the last 10 years should be good enough for me to just be coding in vim. Perhaps faster compilation speed for Rust but I mostly write Go anyways.

I'm hoping new parts will still be supported/available in 10 years when I'll actually consider upgrading anything.

The best thing about it is Linux support. I have friends who regularly get driver issues or whatever on other systems but that's never been a problem for me

vanattab
Framework 16+gpu had for almost one year. Pre-ordered and I think I have a "batch 3" or "batch 4" decice can't really remember.I agree with everyone the fit and finish is not as nice as other laptops of the same price range but I very much care about the repair ability and open eco system so I am willing to pay a bit extra. I love being able to swap out ports but honestly I think it adds some extra failure points. I was receiving random usb disconnection/reconnection sounds and eventually one expansion port on the motherboard stopped working. Haven't had the chance to call framework yet to get it fixed but I am sure they will.
IlPeach
I pre-ordered my 13" with an i7 in late 2021. As a long-time Linux user, the experience has been very plug-and-play with the installation, and everything has been working as expected.

During these years, I ended up opening the laptop multiple times: - upgraded the monitor hinges: this was a major annoyance when travelling. - went through support to get the mobo repaired/swapped as one of the ports broke for whatever reason - ended up moving to AMD mobo, while increasing RAM and SSD simultaneously. - I bought the Coolermaster case for the i7.

Overall, all of the above happened as advertised. I enjoyed putting my hands on it, and to be honest, the engineering quality that went into it still impresses me.

There are a number of issues that I still find below grade but don't really bother me: - the speakers are definitely not great, I saw there is an upgrade available for them, will look into it, still not my primary use. - the original monitor was glossy, so ended up with an anti-glare screen cover. I now see that you can also have a matte version and one with bigger resolution, never been an issue, but interesting to see. - the fingerprint scanner is a bit jiffy, but I figure this is mostly a linux issue. - the battery was a major downside at the beginning under the i7, but right now I don't see it being an issue, at least under AMD: I get a good amount of hours and playing a movie on battery is something I can do without issues, draining just a few percent off it. (I'm currently running tuned and tuned-ppd if you want to know).

I'm very happy with it mostly, if not exclusively due to its upgradability and linux support. I only wish there was more competition in this sector.

commandersaki
Yeah I totally forgot, the screen was unbearably glossy. I got a photodon anti-glare display protector and that solved the issue. Huge quality of life improvement. The glossiness of the screen is criminal.
yobibyte
Got mine (13th Intel Core Ultra Series 1) and very happy with it.

Re modular ports, I don't think they are super useful after you've selected your configuration, but being able to have a custom port selection is very nice.

I am using Arch, btw, and everything has been working well so far. I thought there were some drivers issue, but turned out it was due to my bootloader setup (https://yobibyte.github.io/kernel_update.html)

ibotty
I bought a 1st generation framework in a pretty early batch. In between I upgraded to a ryzen mainboard and use the old mainboard as a desktop computer in the dedicated case.

The old battery is not as good as it were (even though I only charge it until 75%, which the bios lets me configure) and the display hinges are a little too weak. The hinges got fixed for newer models, even in the factory second 1st gen Intel I bought for a friend they are fixed.

There was a time when they could not keep up with bios updates, but that has apparently been sorted out. And it's not worse than other vendors...

I have no regrets.