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Tell HN: Apple will not replace keyboard

5 points by Ghostt8117 ↗ HN
We bought a new Macbook in 2019. The store promised the keyboard issues were fixed. We were sold a 2017 model and the keys have failed three times. They will no longer fix the issue despite the multiple recorded prior repairs. Even speaking with a senior Apple Advisor they refuse to cover it anymore. Posting here as a reminder because now we are forced to buy a new laptop before the school year as the 'e' key doesn't work at all. I'm hopeful others who could get Apple to stand by their products will see this post.

5 comments

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neximo64
That's 4 years ago for a 8 year model. Apple stops supporting models typically after 7 years
Ghostt8117
They stopped covering the keyboard issue 4 years from purchase date, which was only a year ago. Also, we thought we were buying a 2019 model. We did not know it was a 2017 model.
Ghostt8117
https://www.macrumors.com/guide/butterfly-keyboard-issues/

Also, I'd like to note that my 6 year old Honda Civic has a recall and they are required by law to repair the issue free of charge to the consumer. I know laptop failure won't result in potential death, but customers should be protected from poorly designed products that fail. No other laptop or desktop I have ever used has had keyboard issues.

tssva
Even when the Apple keyboards work as designed they aren’t good. I’m currently forced to use a MacBook and the keyboard is so much worse than a Thinkpad keyboard