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I thought they did a pretty good job in getting shit back up and running by 6 that evening, I flew into LHR the next day with zero delay and zero hassle, so hats off to everyone.
The article is basically making excuses for private equity investors who prefer to constantly cream off the profits without making the necessary investments to ensure reliability.

The story of contemporary Britain where the political parties aka the Government are now ruled and controlled by private commercial interests.

Reliability impacts those profits too.

I'm sure the compensation bill to airlines and all the customers due to fly that day is massive.

But where does the expectation come from? Why should a major airport need to achieve 100% uptime?
I can’t tell if this is a serious question. But if it is , I’ll take a crack at it. Because a major airport experiencing a power outage costs a crap-ton of money.