Facebook Support Ignoring Anything Their LLM Can't Summarize Easily (twitter.com) 3 points by taormina 1y ago ↗ HN
[–] taormina 1y ago ↗ I'm the OP on X, so LMK if you have any questions or want any context! [–] yorwba 1y ago ↗ Did you try including your account and ad ID like the message tells you to do? [–] taormina 1y ago ↗ The dropdown immediately below this textbox is where you select all of that. But no, I didn't include it in the text body of the support message.
[–] yorwba 1y ago ↗ Did you try including your account and ad ID like the message tells you to do? [–] taormina 1y ago ↗ The dropdown immediately below this textbox is where you select all of that. But no, I didn't include it in the text body of the support message.
[–] taormina 1y ago ↗ The dropdown immediately below this textbox is where you select all of that. But no, I didn't include it in the text body of the support message.
[–] MattGaiser 1y ago ↗ This seems even more egregious. You can't even submit a support ticket if the LLM does not deem it worthy.
[–] Terr_ 1y ago ↗ This is why it's important that LLMs are implemented as a convenience feature rather than a flow-requirement.The user needs to be able to see what choices are being made via an LLM (e.g. categorization) and fix those choices when they are wrong.
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[ 370 ms ] story [ 46.5 ms ] threadThe user needs to be able to see what choices are being made via an LLM (e.g. categorization) and fix those choices when they are wrong.