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This is because it is a scam product designed to pump a scam stock and can never work and will never work.
I dunno, if they got it to the point of being able to take people to street corners autonomously, that feels like a bit more than a scam product that will never work.
It definitely could work. Waymo really does work.
It's not ethical. But it makes sense why they're pandering and ignoring the fact that the system made a mistake in this situation.

The mistake was clear, but not life threatening in this particular instance. It was "almost" at the corner where they wanted to stop.

It's also pretty clear that they care more about appealing to Tesla and to Tesla fans than they do about being an honest review channel-for better or worse, Elon Musk has millions of followers who have established a parasocial relationship with his public persona and so they take criticism of him or his products as personal insults.

Putting that all together, what would they gain by complaining about it?

It would just alienate their viewers and the company that they rely on.

The smoothest response would have been to laugh it off and show self-awareness about it, but the next best response was probably just to ignore it.

Hopefully some real review channels are able to use the service and give real feedback.

It's fascinating how the person in the video seemed to blame themselves for not finishing the UI flow properly when the vehicle is just sitting there in the intersection waiting to be t-boned.
The Tesla delusion is real. Look at the replies acting as if Tesla is the only company that can push software updates.
Tesla only let their greatest, most breathless, biased supporters try and "review" their supervised driving pilot.

That was Farzad [1], a long-time prolific promoter. Given that their livelihood is on the line, it is not at all surprising that they act and speak in accordance with their conflict of interest.

[1] https://www.youtube.com/watch?v=C_pSZv6THfA&t=2300s