This is just hospitality reviews 101. I run a couple of Airbnbs in the uk - 99.9% of guests leave gushing reviews, 0.01% break open locked cupboards and are like “There was a cupboard FULL of cleaning supplies! Disgusting! 1/5!”.
I’ve even had people bring a plastic rat with them and pose it around the apartment to then complain to customer service - successfully. That one cost me about £5,000 in a refund, lost revenue as I was made to cancel bookings until I had a pest controller in, and a mystified but still expensive pest controller.
(I'm the Couchers co-founder who wrote this blog post.)
Yes I agree, CouchSurfing.com went to shit through a slow process of enshittification that ended up looking like this. That's exactly why we founded Couchers.org when CouchSurfing.com put up a paywall (it was the last straw for us). We're trying to take what Couchsurfing was at its best and go further. We're solving these issues you're talking about with better moderation, better safety tools, and nudging users to behave in a way that's best for the community, etc.
I think it comes down to setting clear expectations and educating users about what it is and what it's not. We try to make it very clear and then enforce those rules very carefully. Once this happens, it's surprising how quickly the community roots out that behavior.
Very fond memories of couchsurfing met very nice people both as a traveler and a host. But this was long ago. Not sure this will ever work again though
Michael Sandel’s book had a good section on Airbnb killing couch surfing. Maybe the one thing Airbnb really did do.
Another POV is, everyone is fatigued out of selling to customers who cannot afford to pay more. In this space: Trusted House Sitters is like having a homeless person stay over. Couchsurfing: is it similar?
And you can't manage to do that, then your logo link should go to your product, not back to the blog.
I gave this TWO attempts to find out =what the product is - that's the biggest opportunity most startups will get - and this company failed twice to tell me conveniently what it is and I am not trying a third time.
Completely agree. It took me much longer than I wanted to figure out what the hell Couchers is. Be direct and to the point with the language you use above the fold (on the home page...not the blog post).
I'm one of the Couchers founders and wrote this blog post (and incidentally spend way too much time on HN), awesome to see this show up here!
This launch is the culmination of a huge push from our volunteer team to clean up a bunch of core features and make the platform easier to use. We are also launching a new branding strategy and new landing page.
Quick plug: we are looking for senior React Native devs to join us and help us get a mobile app out, as well as React/Python devs for frontend/backend. Everything we do is open source (under MIT): https://github.com/Couchers-org/couchers/
Highly recommend integrating with the atproto network to hop onto its social graph; that could be a major differentiator for your service. I’d love to log in with my Bluesky account and see who else in my network has opted to share their couchsurfing status.
Oh hey, volunteer dev at Couchers.org here. How cool to see this pop up on Hacker News!
For the n00bs: I think the best way to explain the concept of couch surfing is to imagine visiting a friend in another city — they show you around, you have a great time, and you crash on their couch, or guest room or whatever. With Couchers, it’s just like that — except you’re meeting that friend for the first time (via Couchers).
The Summer after graduating high school is sometimes used to travel, taking extended backpacking trips or other. Couching could be a big hit for this demographic that takes a cultural immersion.
I see 900+ Couchers registered among a few of the New York City boroughs. My impression is that this means someone can live in NYC for an entire Summer, couch-surfing the big city and establishing a real connection with at least 60 hosts. That would be quite an experience, with many stories to share.
Nice I was loving Couchsurfing until they started aggressively monetising it. Had really great experiences with hosting people! Hope Couchers will revive the great experience of hosting people
Couchsurfing isn't aggressively monetized. They've got a very very small annual fee, and once you pay it they never harass you for money. It's far less monetized than other mainstream apps.
If anybody is interested in beta app testing, I’m happy to invite you to the BeWelcome.org iOS app!
Currently it’s just a PWA, but we’re trying to keep it simple so it can get onto the App Store.
I was a big fan of CouchSurfing before they started charging a monthly fee, which is a similar gripe I have with Servas. I met my girlfriend at the CS meet up in Kaohsiung, and although I’m no longer able to help, BeWelcome has several ways to volunteer.
I haven't used Couchers, but I was once very active with the Couchsurfing community in a couple cities. Here's what made Couchsurfing once a vibrant, thriving community:
- Forums. Regular-old stupid 1990's CGI web forums. They are the perfect way to grow organic community on the web. Simple, functional, compact, reliable. They don't bury content in endless scroll, they organize discussion by topics, pinned messages help drive central/ongoing discussions, and local moderators keep things in order. Couchsurfing began a steep nose-dive when the redesign de-emphasized forums.
- Regular local group meet-ups. There were plenty of people who hosted and surfed who never went to one of these; but for many, this was their first introduction to the community, and their first "profile reviews" that gave them social credit/standing. For others, the meetups were all they ever did... not really the point of the site, but it was a symbiotic relationship. Without regular in-person meet-ups, the community is too decentralized, and moderation suffers. Once regular meetups died, and the other "features" of Couchsurfing emerged, it became a weird hookup app, which you could see not only in "chat", but also in profiles and reviews. The social pressure and moderation of local meetups created a culture and reinforced its values. (also: depends 100% on forums)
- Reviews. Love 'em or hate 'em, you live and die in the community by your reviews. I feel like we should have public, irrevocable reviews for all kinds of things now. And bad reviews aren't necessarily a death sentence, but they are the meat and potatoes of the site, so they really have to work well. Looks like Couchers is still improving them, which is good.
- Weirdness. Part of the allure of Couchsurfing was the unexpected. People would tailor their profiles in all sorts of ways; long lists of rules, unique formatting, almost like an old MySpace page. Maybe you'd stay with a Mormon, or a Naturist, or at the last art-punk squat in Berlin. This creates safety issues, uncomfortable situations. But it also challenges people to deal with the real world (when they elect to).
I see Couchers has banned some of these last types of interactions (nudism & shared space). Regardless of what you think about this, every such restriction will shrink the human experience surfing used to provide. You can still have a restrictive hospitality site, but it's unlikely to be as successful. I think it would work if dedicated to one thing, like tourism, or rock climbing. But if you want it to be general, it's gotta be messy.
Wow, thanks for the warning that Couchers bans naturists. I am aware of many unique and beautiful experiences by naturists hosts. It’s disappointing that Couchers would want to eliminate them.
This brought up so many memories. The CS raves on Paris bridges, the bar hopping in Barcelona, and the nomads of Berlin. If anything defines CS it's the unexpectedly weird. On the other hand, you will need to dedicate sufficient energy and time to it, be it as a guest or a host, or an event goer.
> We use cookies to ensure that we give you the best experience on our website. If you continue to use this site, we will assume that you are happy with it.
You are likely violating the GDPR. You can’t just assume consent (that applies to other areas of life), that’s the whole point.
Either you only use cookies which are essential for basic usage—in which case you don’t even need to tell users about it—or you need to provide a way to refuse everything else which has to be at least as easy as the way to accept.
38 comments
[ 8.9 ms ] story [ 83.5 ms ] threadLetting people live in your house in the central business district of a top tier city and then having them comment on your towel designs.
It’s not a hotel. I’m so over it.
I’ve even had people bring a plastic rat with them and pose it around the apartment to then complain to customer service - successfully. That one cost me about £5,000 in a refund, lost revenue as I was made to cancel bookings until I had a pest controller in, and a mystified but still expensive pest controller.
Pareto’s law is pareto’s law.
Yes I agree, CouchSurfing.com went to shit through a slow process of enshittification that ended up looking like this. That's exactly why we founded Couchers.org when CouchSurfing.com put up a paywall (it was the last straw for us). We're trying to take what Couchsurfing was at its best and go further. We're solving these issues you're talking about with better moderation, better safety tools, and nudging users to behave in a way that's best for the community, etc.
I think it comes down to setting clear expectations and educating users about what it is and what it's not. We try to make it very clear and then enforce those rules very carefully. Once this happens, it's surprising how quickly the community roots out that behavior.
Another POV is, everyone is fatigued out of selling to customers who cannot afford to pay more. In this space: Trusted House Sitters is like having a homeless person stay over. Couchsurfing: is it similar?
Tell the reader what your product is - first.
And you can't manage to do that, then your logo link should go to your product, not back to the blog.
I gave this TWO attempts to find out =what the product is - that's the biggest opportunity most startups will get - and this company failed twice to tell me conveniently what it is and I am not trying a third time.
This launch is the culmination of a huge push from our volunteer team to clean up a bunch of core features and make the platform easier to use. We are also launching a new branding strategy and new landing page.
Quick plug: we are looking for senior React Native devs to join us and help us get a mobile app out, as well as React/Python devs for frontend/backend. Everything we do is open source (under MIT): https://github.com/Couchers-org/couchers/
Happy to answer any questions folks might have!
(I put up a GitHub issue)
For the n00bs: I think the best way to explain the concept of couch surfing is to imagine visiting a friend in another city — they show you around, you have a great time, and you crash on their couch, or guest room or whatever. With Couchers, it’s just like that — except you’re meeting that friend for the first time (via Couchers).
Anyway come join us we're fun lol.
I see 900+ Couchers registered among a few of the New York City boroughs. My impression is that this means someone can live in NYC for an entire Summer, couch-surfing the big city and establishing a real connection with at least 60 hosts. That would be quite an experience, with many stories to share.
Had some great experiences with CS and I'm happy to pay them for these couple of times a year I host somebody.
Currently it’s just a PWA, but we’re trying to keep it simple so it can get onto the App Store.
I was a big fan of CouchSurfing before they started charging a monthly fee, which is a similar gripe I have with Servas. I met my girlfriend at the CS meet up in Kaohsiung, and although I’m no longer able to help, BeWelcome has several ways to volunteer.
- Forums. Regular-old stupid 1990's CGI web forums. They are the perfect way to grow organic community on the web. Simple, functional, compact, reliable. They don't bury content in endless scroll, they organize discussion by topics, pinned messages help drive central/ongoing discussions, and local moderators keep things in order. Couchsurfing began a steep nose-dive when the redesign de-emphasized forums.
- Regular local group meet-ups. There were plenty of people who hosted and surfed who never went to one of these; but for many, this was their first introduction to the community, and their first "profile reviews" that gave them social credit/standing. For others, the meetups were all they ever did... not really the point of the site, but it was a symbiotic relationship. Without regular in-person meet-ups, the community is too decentralized, and moderation suffers. Once regular meetups died, and the other "features" of Couchsurfing emerged, it became a weird hookup app, which you could see not only in "chat", but also in profiles and reviews. The social pressure and moderation of local meetups created a culture and reinforced its values. (also: depends 100% on forums)
- Reviews. Love 'em or hate 'em, you live and die in the community by your reviews. I feel like we should have public, irrevocable reviews for all kinds of things now. And bad reviews aren't necessarily a death sentence, but they are the meat and potatoes of the site, so they really have to work well. Looks like Couchers is still improving them, which is good.
- Weirdness. Part of the allure of Couchsurfing was the unexpected. People would tailor their profiles in all sorts of ways; long lists of rules, unique formatting, almost like an old MySpace page. Maybe you'd stay with a Mormon, or a Naturist, or at the last art-punk squat in Berlin. This creates safety issues, uncomfortable situations. But it also challenges people to deal with the real world (when they elect to).
I see Couchers has banned some of these last types of interactions (nudism & shared space). Regardless of what you think about this, every such restriction will shrink the human experience surfing used to provide. You can still have a restrictive hospitality site, but it's unlikely to be as successful. I think it would work if dedicated to one thing, like tourism, or rock climbing. But if you want it to be general, it's gotta be messy.
You are likely violating the GDPR. You can’t just assume consent (that applies to other areas of life), that’s the whole point.
Either you only use cookies which are essential for basic usage—in which case you don’t even need to tell users about it—or you need to provide a way to refuse everything else which has to be at least as easy as the way to accept.