This looks like a sales pitch to a business, which are the people whose consent is necessary for employment. I doubt the tech is as good as the sales pitch — it never is.
Or do you mean the consent of the people who would be calling these lines, expecting a human? For most of my adult life, the default on customer support lines has either been "press 1 for foo, press 2 for bar", and when you get to an actual human, the human is limited to following a script instead of using their own judgement. In the "GOFAI" sense of "AI", back then was the script itself was an AI, and the human operator just a voice-to-if-statement shim.
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[ 2.3 ms ] story [ 15.8 ms ] threadThis looks like a sales pitch to a business, which are the people whose consent is necessary for employment. I doubt the tech is as good as the sales pitch — it never is.
Or do you mean the consent of the people who would be calling these lines, expecting a human? For most of my adult life, the default on customer support lines has either been "press 1 for foo, press 2 for bar", and when you get to an actual human, the human is limited to following a script instead of using their own judgement. In the "GOFAI" sense of "AI", back then was the script itself was an AI, and the human operator just a voice-to-if-statement shim.