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Re-invent crashes site and tells customer to f* himself (postimage.org)

13 points by mmmunja ↗ HN
Today I had bad standoff with Re-invent support. When got back from summer vacation found out that one of the websites is not working. Of course, they have been migrating stuff without notifying owners and left it crashed.

After verifying it works locally in Cassini and IIS 7.5, then on another shared hosting (Arvixe) in IIS 7.5 I asked them to set it up correctly. They blamed it on me and wanted me to "fix my code" beside facts it works on other locations. After couple ticket reopenings, this is what I get.

Moving from there ASAP. Never again...

11 comments

[ 3.3 ms ] story [ 29.3 ms ] thread
jcitme
I don't see what's going on. Anyone care to explain/give some context?
Evbn
English translation of title, please.
teach
Obviously there's not enough context here to figure out what happened, but from what's presented, I'd side with Re-invent.

I don't trust anyone who takes a screenshot of only two posts in what was almost certainly a long thread.

Another red flag is the assertion that 'my code doesn't need to be updated because it works on my local machine'.

I suspect good riddance.

coryl
I don't trust any business that tells its customers to fuck off, regardless of how incompetent that customer is.

It's not professional.

tsahyt
Sometimes it's the honest way though. But you're right, polite people come across as more professional. So is it any better when someone tells a customer to "fuck off" in a polite way (pretend there is one)?
coryl
If you're really at the point where you want to tell your customer to fuck off, than you probably don't care for their business anymore.

So why not offer them a refund, say "we're sorry we couldn't accommodate your business needs", and end it there? Quick and to the point, emotionless, and an easy way to save time/money on a bad apple.

Eduardo3rd
You don't tell customers off like this no matter how obnoxious they are to you over email. Just don't reply if you are that upset. Absolutely childish on the part of the company.

See http://www.raspberrypi.org/archives/1901 for a much better example of how to handle annoying emails.

seafoodbuffet
It sounds like customer is using Re-invent for web hosting and an upgrade of the web host's system broke an application of his. There's clearly more context than is shown but it basically boils down to:

Customer: "it works on my machine, why doesn't it work on your host?" Re-invent: "fuck off"

Even if the customer were completely at fault, this just seems like ridiculously awful customer service.

mmwanga
By the time support tells a customer to fuck off, they've had enough. I've dealt with obnoxious customers that are better off as ex-customers for the greater good. Also very suspicious is the lack of context in this posting.
MichaelMcQuirk
The complaint was looking good 'n normal until that last part. There was no need to tell them that they dont know how to do their job. Could have just said that it wasn't a pleasure working with their company, and left it as that...

But yea, telling a customer to F* off is a really bad idea!