Salesforce Cuts 4k Customer Service Jobs as AI Agents Replace Human Staff (odsc.medium.com)

Finally - someone has found an even worse solution than phone menus to help direct and answer their customer's questions.

Klarna tried this. It lasted about a year. https://garymarcus.substack.com/p/ai-layoffs-productivity-an...

> He described the shift as “the most exciting thing that’s happened in the last nine months for Salesforce,”

incredible self own