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> I am asked to always include my phone number and PIN in replies to Virgin.

That's probably the scariest part of all of this, although maybe not quite so much if there's a non-email way to contact them.

This is absolutely unbelievable! Are you staying with them? I'm with Virgin, though not sure for how much longer...
With the brute force attack, wouldn't it shadow ban your IP address?

I know you can set up proxies, but if you shadow ban after 10 attempts, that's approximately 100,000 proxies to reach the brute force attack of 1,000,000 tries.

Thank you for taking issue with this. I use Virgin, and I never even considered how insecure this is. I'm going to hound them about it.