I think some of the comments on the post summarize it nicely: if an iPhone is a struggle, maybe that person doesn’t need it at all.
Alternatively, I think OP actually should look into the accessibility mode (“Assistive Access”) because it doesn’t take “hours” to configure. It basically turns the iPhone into a wildly easy dumb phone-like experience.
There's a quote from Bjarne Stroustrup showing it's not just Seniors having trouble:
I have always wished for my computer to be as easy to use as my telephone; my wish has come true because I can no longer figure out how to use my telephone.
It's wild how phones went from being the simplest tech in our lives to these over-personalized, over-contextualized systems that require a user manual just to change a ringtone or wallpaper
The iPhone - and macOS too - used to be a paragon of simplicity.
Today the setup experience on a brand-new iPhone or Mac is abysmal. Entering the same username and password multiple times - then sometimes a different username and password - competing notifications, irrelevant feature nags, a popup from some random product manager about their pet thingy. Permission questions from some meddlesome privacy team about the feature you just said you wanted to turn on. Uncertainty about whether you’ll break something irreparably by “skipping” the expected setup path. A choice of several inscrutable interface modes because no one has the balls to commit to a single solution. Just terrible.
I guess this is what happens without a dictator to tell people they’re fired for shipping garbage, and when a company worries about meeting quarterly KPIs rather than doing something great.
I recently tried helping out my parents setup the latest Windows. I don’t wish that on my worst enemies. What a pile of garbage that OS has become. Xbox? Copilot? OneDrive? Why am I seeing ads? Bro leave me the fuck alone I just want a browser.
It’s so bad that at one point I considered having them try another OS, even though all they know is Windows.
Unfortunately everything is crap now. Chrome OS would have been a great option because they only need a browser, but just navigating the site is a mess. What the fuck Google, why do you always have to work against your potential customers.
And don’t get me started on Linux distros, I don’t see my parents fixing the inevitable issues in the terminal.
I switched to iOS about 4 years ago (want small phone, so iPhone 12 mini), from a OnePlus3 with Lineage.
I thought indeed that it was all going to be much better, simpler, more elegant (phone was 2x the price so), but I ran into a lot of issues that I wrote down at the time (some things have been fixed by now):
* Tried installing Signal 4 times, it failed on the apple account generation and no further clues that it didn't or did install Signal (it didn't)
* Can't put icons on the bottom of screen, where your thumb is... need to fill other icons to get important stuff on the bottom. (Fixed!)
* App store does not start with search... So one feels a bit lost, where are the apps? (Fixed! Now a beautiful bubble at the bottom, does require good eye-sight to notice). Still think app store is not really about apps? IDK, it's screaming, there are anime cat girls everywhere; feels cheap.
* Absolutely maddening that it keeps correcting my .nl email adres to .nul (android leaves non txt field alone as far as I'm aware)
* No intro at all into UI (although nowadays I see some hints in "sets")
* Top suggestion in app store is never what you are looking for. Pretty strange. Can we change that? -> Later found out the top suggestion with dark blue around it is always sponsored... And since has NEVER been what I was looking for, never, I instinctively ignore it now like a vibrating "100.000th visitor" badge on a 90s webpage.
* Spouse got stuck searching for app in the Apple store instead of the App store..
* Many controls are at the top (this was pre-swipe, man am I happy with swipe gestures, really fixed iOS for me). Although again: How do you find out?
* My wife, after 3 years still can't remember how to close badly behaving apps to restart them.
* (Old remark) Video pauzes when taking a quick look at notification tray -> In the new bubbly iOS this is much worse even, I often quickly pulled down the notification tray for quick peaks, then let go. But in bubbly iOS there is 0 contrast until you let your finger go, and then the screen will sleep soon.
* You can't dismiss all notifications, since iOS 16 or so there is a dismiss button but it is still, to this day, unclear to me what subset of notifications it allows me to dismiss.
* Screen often goes to sleep as I'm curating notifications.
* Can't drag to folder onder lower bar/icon area (Fixed!)
* Pull down in center of screen gives Siri/search, not notifications, I'd swap that, now notifications requires hand stretching even on iPhone mini.
* I set Firefox as the standard browser yet both telegram and Signal (so far) always open Safari (Fixed I think)
* No notification grouping. (Fixed, but still not as nice as Android, where I spent quite some time in the notification center triaging)
* auto correct does not un-correct on backspace, autocorrect corrects the last word AFTER hitting send (still drives me mad, I just end every message with a space now to avoid looking dumb). Language switching does seem to go very well.
* To close a picture, swipe down, that really took a while. Although not all apps implement it.
* Red dots are not synced with open notifications, when I dismiss a notification I want the red dot gone.
* Hotspot keeps shutting down (it just remains on on Android, usually that is what you want)
* A couple of days in I had 652 mb of data on iCloud, no idea what it was. Then at some limit it starts to nag and it is not obvious how to make it stop nagging. I don't even want anything on iCloud, nobody asked me if I did.
* Alarms are very confusing. Your morning alarm clock is set in the health section (and under alarm) and is linked to your sleep schedule... OK, this changed many times a week, and irregularly... Spouse still has way too loud alarm sometimes because she refuses the "Health based morning alarm", yeah I know how that sounds to a non iOS user. Please also offer a decoupled version of the morning alarm. It's differe...
Dunno man, I have used Android phones and they are way worse than my iPhone in my opinion - I assume you have an Android phone, so it’s fun we both consider the other ecosystem more aggressively demanding of attention and naggy.
Ultimately I think they both suck and we’ve all gotten used to the one evil we’ve chosen.
I had to setup one from scratch recently for the first time in years. The experience was terrible.
However, I can see why it might not be a concern for device manufacturers. We’ve had the iPhone for almost 20 years. The number of people setting up a phone from scratch who have never used a smartphone before must be minuscule at this point and will continue to dwindle. 80 year olds were still working when the iPhone was released. They will have experience using computers at the very least and more than likely have used smartphones for a long time.
I'd also like to add the impossibility of knowing what all the gesture controls are. Currently they seem to assume that you have been using an iPhone for years and pay close attention to every product launch. In other words, they assume that you learned them as they evolved. If you didn't, there's not a very good way to uncover them or customize them. Individual apps behave differently as well, and it's pretty vague regarding how you do different things.
Well, when iOS was simple, people here moaned that it was too simple, a toy, and how so advanced glorious Android was and sacrificed their firstborns to Google and now where are we
Younger people struggle with this, too. I was getting my teeth cleaned this morning and the hygienist had a lengthy story about transferring data to a new iPhone (her prior phone was 2.5 years old). It's anecdata but the experience is challenging, especially for something people have to do and do rarely.
I don't know what kind of pro-authoritarian sane-washing statement you're trying to make with this line. Jobs himself would tell you that it's a consequence of letting a salesperson run the company rather than a product person.
It's possible to simplify all of this significantly in the settings if you know what you're doing, but I also think a lot of older people would benefit from just not having a smartphone to deal with in the first place.
I empathize. My dad is 98 and can mostly use his iPhone fine, but I just wish I could turn off all the “shortcuts”: He doesn’t get swiping down from different edges of the screen for control panel vs notifications. He doesn’t get hard-pressing on icons for different options (like the flashlight), and so on. Wish I could turn off Siri and Apple Pay, because hitting the “sleep” button just slightly wrong can invoke them and then he’s stumped.
We tried to get my grandma to use an iPad (not my idea), she ended up locking it in a drawer because she got upset with it. I can't blame her.
Ultimately, I don't think it's to her detriment. There would be some ease of mind if she had a cell phone and were comfortable using it (over a home phone) but tech is not for everyone.
One of the things I’ve noticed with senior people is that fine motor control tends to start to go,
Things like double click a mouse is difficult to perform two very fast clicks, without also moving the mouse,
Same with iPhone, swiping without deviating, pressing TINY buttons, and even what constitutes a tap are difficult for the elderly. Yes there’s zoom but that only makes it 10% better, as I watch them
Older/earlier iOS was more simple, intuitive, and usable from my point of view (mid 30s tech oriented male). Now even i find myself getting lost in the endless settings menus and too many different home screen / option screen / extra screens. I don't even use MacOS Launchpad. Just give me a desktop, window manager, and simple notifications.
I dread the day my older mom updates her iOS and calls me for help.
I taught my now 83 year old mother to use an Android phone 10+ years ago and now I use Nova Launcher to do my best to emulate the experience she's used to every time there is an OS update. She does pretty well, but recently Google changed the default Phone app and she hates it. It's tricky keeping the experience stable once they have learned it. There are also several "senior" launchers meant to simply the UI but all of them have been a little too restrictive.
iPhone is full of unintuitive, undiscoverable “features” that you either stumble upon by accident, or someone shows you, or you just never find them. Even within their own apps they are not consistent, let alone what third parties do. It’s a pretty terrible experience but Android isn’t much better so we just have to tolerate it.
My mom wanted conservative social media. I just had to install it, and off she went.
She barely answers phone calls correctly. She can't pull up her contacts or voicemail. Google maps is something that somebody else needs to do. The refusal to learn is solid and hard.
Touch screens can be difficult for seniors to use due to the reduced moisture in their fingertips, which often leads to multiple attempts for the device to register a touch. I'm not yet a senior, and I'm already experiencing this issue myself.
This is why I believe the future lies in touchless technology, like META Glasses. We should be able to control devices using voice commands or simple hand gestures. The need to touch icons or swipe feels outdated.
I placed a Facebook Portal at my 90-year-old grandma's and she video calls me with it. Extremely easy to use.
I fear the day Facebook finally kills it and I have to navigate the nightmare that are tablets, their ever-changing UIs, and endless unprompted prompts.
I think that if it were simpler, I'd be less inclined to do more with it than it is actually useful for.
In particular.
Selecting anything is a struggle. No exceptions. And selecting more than one screenful is a horror.
Scrolling often clicks on something I didn't want to click. And just try grabbing that invisible scroll bar.
Any auto correct or suggest is ludicrous. I had to kill them all.
Swipe text refuses to type "and". I get Anna's or Ava ( that was a live demo) regularly.
Searching for an image is good for laughs, except for ocr'ed text.
Paste? HOLEY MOLEY. Any "action after a delay" infuriates me, especially when it's hit-or-miss. Give me a paste button!
These are "99%" things, not outlying operations.
Disclaimer: the ipad with keyboard case, trackpad, pencil, ARROW KEYS!!!, and BT mouse is better. Almost a laptop, but right/control click is NOT macos like.
Okay, enough rant. It's basically the clumsiness, compared to the precision of a desktop, that gets me.
Advantage? I can use it on the easy chair in the living room.
No $1800 computer chair. The desktop is harder on my anatomy.
Just to say that some "features" stink regardless of user age, though no doubt harder in seniors. I figure out one of the 140,000 obscure options/tricks via internet search, something that decades of experience helps me do, but especially in recent years, is next to useless for normal people.
And! When switching apps, more often than not, safari loses all my typing in a text area!!!
I've always thought it's a bit unfortunate how having a smartphone (which almost always also means having an Apple or Google account to download third-party apps) is slowly becoming a near-necessity in today's society, rather than a nice-to-have. Even some places like national parks (in the USA) require you to download an app just to enter.
Someday the cellphone will "come to us". The standard telephone did that and was a marvelous success for a century and a half. Cellphones will likely suck until manufacturers figure out what their customers really want/need.
Time spent learning, training and relearning your cellphone is time forever lost. I chose a different path and refused a cellphone for years. A year ago I got one. I use it for "away" situations only (when I'm out of pocket). Otherwise it sits in my office, just like my old AT&T phone did. If someone needs to get me, there's always e-mail.
I'm a retired 72. I've been programming in C, C++, Fortran, ASM etc. etc. for over 40 years, and used just about every OS/GUI going.
But, but, but I really cannot get along with mobile phones! Whenever I pick one up I swipe or press the wrong thing. Just answering a call usually goes horribly wrong! And I have literal nightmares about it. So I am pretty much stuck with my VOIP landline, but am worrying things like my bank will stop supporting the tech.
Luckily, I guess I've done my three-score-years-and-ten, so I don't probably need to retrain. But I can completely understand non-techie oldies having problems.
1. The setup process should have a heavily simplified mode right at the beginning. It may not be simple for Apple to decide what to exclude from the standard setup process, but there are several obviously time consuming, annoying and unnecessary steps in it. A lot of behaviors with side button double click, camera button swipe, etc., should be off by default.
2. There should be a very short test on finding out the accessibility needs of the user (to the extent possible, because some people may not know how to follow written or spoken instructions).
These are not just for the elderly, but also for many others who have accessibility needs, who lack knowledge about gadgets (or can’t be bothered keeping up with changes in interfaces and disappearing physical buttons), who just need something simple that serves a few actions (like phone calls, video calls, taking photos, viewing received photos and videos, etc.).
Also, when you age your skin dries out and touch screens are less sensitive to your presses. So not only are these things exceptionally complex to use (eg many abstract concepts) the interface also does not really function well, making it a double whammy. I've had multiple cases watching my aging parents where I say press that or drag this, and it literally does not work, and makes them feel completely inept.
For the sake of our parents, we (as technology builders and buyers) need to be more comfortable saying the latest iPoop Galaxy S might be just not the right choice for a big segment of our society, and we need to make phones with buttons.
I'm starting to run into that and I'm not even retired yet.
Mom uses a stylus with a conductive rubber tip to operate her Pixel. Which shouldn't be necessary.
With regard to learning to use a new release - since Apple (and no one else either it seems) ships a manual with their pocket computer these days, they need to have a group of people creating videos that explain how to use it.
Of course, if you can't get past the OOTB setup, that might of of minimal use...
The single biggest change in both ios and android is the swiping everywhere, and lack of button depth. Now it's impossible to navigate, and impossible to know what's a button or not. The only way is to just try tapping and swiping everything.
I’m lucky my dad worked in IT and has kept up on things. He’s retired now and has started teaching classes through AARP. He’s done a few on the iPhone. More recently he did one on ChatGPT. The ChatGPT class was so popular they are moving to a bigger venue for the next one.
The important thing is to keep it focused on what people might actually use and care about. For the ChatGPT class, he wasn’t talking about generating code, he talked about how he used ChatGPT to help him understand results from medical tests, which led to getting bypass surgery 6+ months sooner than if he had waited for the doctors to call him every time.
I’ve found most people want to know the bare minimum to get what they need done. People are busy and they aren’t looking to be technology experts. They just want to know how to do the basics they used to know how to do without feeling lost.
These days, for someone who had issues with the complexity. I’d turn on Assistive Access[0].
There is also the option to refer them to Apple. That’s what my dad would do during his class if someone needed more hands-on help than he could provide when teaching a whole room of people. Apple offers classes at their stores, and people can call support. So he made sure to cover that to shift some of that to the experts.
Does he talk about the risks with using ChatGPT or other LLMs? I'm all for teaching elderly people this if it can help them, but I'm also very worried about side effects.
138 comments
[ 4.5 ms ] story [ 88.1 ms ] threadAlternatively, I think OP actually should look into the accessibility mode (“Assistive Access”) because it doesn’t take “hours” to configure. It basically turns the iPhone into a wildly easy dumb phone-like experience.
I have always wished for my computer to be as easy to use as my telephone; my wish has come true because I can no longer figure out how to use my telephone.
Instead, ask them what they want to be able to do, and show just that. The temptation is to show too many things.
Also, you can still configure an iPhone with no passcode, which is honestly the way to go, probably.
Today the setup experience on a brand-new iPhone or Mac is abysmal. Entering the same username and password multiple times - then sometimes a different username and password - competing notifications, irrelevant feature nags, a popup from some random product manager about their pet thingy. Permission questions from some meddlesome privacy team about the feature you just said you wanted to turn on. Uncertainty about whether you’ll break something irreparably by “skipping” the expected setup path. A choice of several inscrutable interface modes because no one has the balls to commit to a single solution. Just terrible.
I guess this is what happens without a dictator to tell people they’re fired for shipping garbage, and when a company worries about meeting quarterly KPIs rather than doing something great.
It’s so bad that at one point I considered having them try another OS, even though all they know is Windows.
Unfortunately everything is crap now. Chrome OS would have been a great option because they only need a browser, but just navigating the site is a mess. What the fuck Google, why do you always have to work against your potential customers.
And don’t get me started on Linux distros, I don’t see my parents fixing the inevitable issues in the terminal.
Can we just go back to Windows 98 or something?
I thought indeed that it was all going to be much better, simpler, more elegant (phone was 2x the price so), but I ran into a lot of issues that I wrote down at the time (some things have been fixed by now):
* Tried installing Signal 4 times, it failed on the apple account generation and no further clues that it didn't or did install Signal (it didn't)
* Can't put icons on the bottom of screen, where your thumb is... need to fill other icons to get important stuff on the bottom. (Fixed!)
* App store does not start with search... So one feels a bit lost, where are the apps? (Fixed! Now a beautiful bubble at the bottom, does require good eye-sight to notice). Still think app store is not really about apps? IDK, it's screaming, there are anime cat girls everywhere; feels cheap.
* Absolutely maddening that it keeps correcting my .nl email adres to .nul (android leaves non txt field alone as far as I'm aware)
* No intro at all into UI (although nowadays I see some hints in "sets")
* Top suggestion in app store is never what you are looking for. Pretty strange. Can we change that? -> Later found out the top suggestion with dark blue around it is always sponsored... And since has NEVER been what I was looking for, never, I instinctively ignore it now like a vibrating "100.000th visitor" badge on a 90s webpage.
* Spouse got stuck searching for app in the Apple store instead of the App store..
* Many controls are at the top (this was pre-swipe, man am I happy with swipe gestures, really fixed iOS for me). Although again: How do you find out?
* My wife, after 3 years still can't remember how to close badly behaving apps to restart them.
* (Old remark) Video pauzes when taking a quick look at notification tray -> In the new bubbly iOS this is much worse even, I often quickly pulled down the notification tray for quick peaks, then let go. But in bubbly iOS there is 0 contrast until you let your finger go, and then the screen will sleep soon.
* You can't dismiss all notifications, since iOS 16 or so there is a dismiss button but it is still, to this day, unclear to me what subset of notifications it allows me to dismiss.
* Screen often goes to sleep as I'm curating notifications.
* Can't drag to folder onder lower bar/icon area (Fixed!)
* Pull down in center of screen gives Siri/search, not notifications, I'd swap that, now notifications requires hand stretching even on iPhone mini.
* I set Firefox as the standard browser yet both telegram and Signal (so far) always open Safari (Fixed I think)
* No notification grouping. (Fixed, but still not as nice as Android, where I spent quite some time in the notification center triaging)
* auto correct does not un-correct on backspace, autocorrect corrects the last word AFTER hitting send (still drives me mad, I just end every message with a space now to avoid looking dumb). Language switching does seem to go very well.
* To close a picture, swipe down, that really took a while. Although not all apps implement it.
* Red dots are not synced with open notifications, when I dismiss a notification I want the red dot gone.
* Hotspot keeps shutting down (it just remains on on Android, usually that is what you want)
* A couple of days in I had 652 mb of data on iCloud, no idea what it was. Then at some limit it starts to nag and it is not obvious how to make it stop nagging. I don't even want anything on iCloud, nobody asked me if I did.
* Alarms are very confusing. Your morning alarm clock is set in the health section (and under alarm) and is linked to your sleep schedule... OK, this changed many times a week, and irregularly... Spouse still has way too loud alarm sometimes because she refuses the "Health based morning alarm", yeah I know how that sounds to a non iOS user. Please also offer a decoupled version of the morning alarm. It's differe...
Yes, this is because in the beginning, like all systems, there was not much functionality.
The first iPhone lacked important functions.
But of course, this being Apple, users translate "this device is simple" into "this device is simple to use".
Ultimately I think they both suck and we’ve all gotten used to the one evil we’ve chosen.
However, I can see why it might not be a concern for device manufacturers. We’ve had the iPhone for almost 20 years. The number of people setting up a phone from scratch who have never used a smartphone before must be minuscule at this point and will continue to dwindle. 80 year olds were still working when the iPhone was released. They will have experience using computers at the very least and more than likely have used smartphones for a long time.
I don't know what kind of pro-authoritarian sane-washing statement you're trying to make with this line. Jobs himself would tell you that it's a consequence of letting a salesperson run the company rather than a product person.
https://m.youtube.com/watch?v=K1WrHH-WtaA
Ultimately, I don't think it's to her detriment. There would be some ease of mind if she had a cell phone and were comfortable using it (over a home phone) but tech is not for everyone.
Things like double click a mouse is difficult to perform two very fast clicks, without also moving the mouse,
Same with iPhone, swiping without deviating, pressing TINY buttons, and even what constitutes a tap are difficult for the elderly. Yes there’s zoom but that only makes it 10% better, as I watch them
I dread the day my older mom updates her iOS and calls me for help.
My mom wanted conservative social media. I just had to install it, and off she went.
She barely answers phone calls correctly. She can't pull up her contacts or voicemail. Google maps is something that somebody else needs to do. The refusal to learn is solid and hard.
What to do? Parents.
This is why I believe the future lies in touchless technology, like META Glasses. We should be able to control devices using voice commands or simple hand gestures. The need to touch icons or swipe feels outdated.
I fear the day Facebook finally kills it and I have to navigate the nightmare that are tablets, their ever-changing UIs, and endless unprompted prompts.
I think that if it were simpler, I'd be less inclined to do more with it than it is actually useful for.
In particular.
Selecting anything is a struggle. No exceptions. And selecting more than one screenful is a horror.
Scrolling often clicks on something I didn't want to click. And just try grabbing that invisible scroll bar.
Any auto correct or suggest is ludicrous. I had to kill them all.
Swipe text refuses to type "and". I get Anna's or Ava ( that was a live demo) regularly.
Searching for an image is good for laughs, except for ocr'ed text.
Paste? HOLEY MOLEY. Any "action after a delay" infuriates me, especially when it's hit-or-miss. Give me a paste button!
These are "99%" things, not outlying operations.
Disclaimer: the ipad with keyboard case, trackpad, pencil, ARROW KEYS!!!, and BT mouse is better. Almost a laptop, but right/control click is NOT macos like.
Okay, enough rant. It's basically the clumsiness, compared to the precision of a desktop, that gets me.
Advantage? I can use it on the easy chair in the living room.
No $1800 computer chair. The desktop is harder on my anatomy.
Just to say that some "features" stink regardless of user age, though no doubt harder in seniors. I figure out one of the 140,000 obscure options/tricks via internet search, something that decades of experience helps me do, but especially in recent years, is next to useless for normal people.
And! When switching apps, more often than not, safari loses all my typing in a text area!!!
I lucked out this time.
Time spent learning, training and relearning your cellphone is time forever lost. I chose a different path and refused a cellphone for years. A year ago I got one. I use it for "away" situations only (when I'm out of pocket). Otherwise it sits in my office, just like my old AT&T phone did. If someone needs to get me, there's always e-mail.
But, but, but I really cannot get along with mobile phones! Whenever I pick one up I swipe or press the wrong thing. Just answering a call usually goes horribly wrong! And I have literal nightmares about it. So I am pretty much stuck with my VOIP landline, but am worrying things like my bank will stop supporting the tech.
Luckily, I guess I've done my three-score-years-and-ten, so I don't probably need to retrain. But I can completely understand non-techie oldies having problems.
1. The setup process should have a heavily simplified mode right at the beginning. It may not be simple for Apple to decide what to exclude from the standard setup process, but there are several obviously time consuming, annoying and unnecessary steps in it. A lot of behaviors with side button double click, camera button swipe, etc., should be off by default.
2. There should be a very short test on finding out the accessibility needs of the user (to the extent possible, because some people may not know how to follow written or spoken instructions).
These are not just for the elderly, but also for many others who have accessibility needs, who lack knowledge about gadgets (or can’t be bothered keeping up with changes in interfaces and disappearing physical buttons), who just need something simple that serves a few actions (like phone calls, video calls, taking photos, viewing received photos and videos, etc.).
For the sake of our parents, we (as technology builders and buyers) need to be more comfortable saying the latest iPoop Galaxy S might be just not the right choice for a big segment of our society, and we need to make phones with buttons.
Mom uses a stylus with a conductive rubber tip to operate her Pixel. Which shouldn't be necessary.
With regard to learning to use a new release - since Apple (and no one else either it seems) ships a manual with their pocket computer these days, they need to have a group of people creating videos that explain how to use it.
Of course, if you can't get past the OOTB setup, that might of of minimal use...
The important thing is to keep it focused on what people might actually use and care about. For the ChatGPT class, he wasn’t talking about generating code, he talked about how he used ChatGPT to help him understand results from medical tests, which led to getting bypass surgery 6+ months sooner than if he had waited for the doctors to call him every time.
I’ve found most people want to know the bare minimum to get what they need done. People are busy and they aren’t looking to be technology experts. They just want to know how to do the basics they used to know how to do without feeling lost.
These days, for someone who had issues with the complexity. I’d turn on Assistive Access[0].
There is also the option to refer them to Apple. That’s what my dad would do during his class if someone needed more hands-on help than he could provide when teaching a whole room of people. Apple offers classes at their stores, and people can call support. So he made sure to cover that to shift some of that to the experts.
[0] https://support.apple.com/guide/assistive-access-iphone/welc...