What's the margin of error on this survey? My guess is the one tenth of a point drop in satisfaction is inside it.
A more accurate title (for the original article) would be something like: "iOS 6 Does Not Show the Same Increase in Customer Satisfaction as Previous Releases". And even there, there could be multiple causes which might not have anything to do with how users see iOS 6 (bias in the users sampled, compression of responses as users get closer to the maximum satisfaction, etc.).
agreed. was thinking the same thing but you beat me to it. anybody who has ever evaluated an A/B test would look at this and immediately question the significance/validity of the result. if only somebody would actually back up their claim with ALL the data for once (i.e. variance and specific sample sizes)
I wonder what the results of this experiment would be: wait a week, then downgrade those users back to iOS 5. Are they happier, or even more dissatisfied? (Are they taking little things for granted?)
Hell, just tell them you fixed their phone but don't do anything at all. People told the iPhone 4 was really the 5 thought it was better. Trick probably works in reverse now that everybody knows they're not supposed to like iOS 6.
"It’s also worth noting that despite a slight decrease in satisfaction vs. iOS 5, generally, satisfaction is still very high overall, and Apple still seems to have a significant lead on Android devices, according to a recent study by J.D. Power. In other words, while iOS 6 may have some disappointing features, judging by these results it looks unlikely to have a material effect on iOS device sales going forward."
I personally don't think it is worse. It fixes some previous annoyances, Siri is considerably improved, and I'm one of the few that prefer the new Maps app. The only thing I can really say I don't like about the update is the new App Store card view.
So far I've been very happy with iOS 6 on my third generation iPad. I might very well feel different if I used maps very often, but in fact I've used the old Google Maps app on the iPad so seldom that I wouldn't be able to make a reasonable comparison.
The main difference that I've noticed is that Safari is much more stable than the old version. Under iOS 5 I used to have Safari simply quit on me a couple of times a day. Now it only quits a couple of times a week, and, so far, only when browsing Facebook.
I was hesitant to upgrade to iOS 6, but am really glad I did.
I regretted upgrading my iPhone 3gs to iOS 5. Everything was slower, and the lag on the virtual keyboard was maddening.
iOS 6 has actually breathed new life into my 3gs. Naturally, it's not as fast as an iPhone 4/4S or 5, but at least now it's not pissing me off on a daily basis.
My 3GS feels a lot nicer to use with iOS 6 than with iOS 5.
iOS 6 feels fresher and more responsive.
I seldom use the maps so that's not really a problem for me.
This whole "scandal" thing about iOS 6 being a disaster seems to me to mostly be a "we want Apple to really fuck up" by the press and media.
As someone said on Twitter, this is the 6th iPhone in a row that failed to meet the analysts expectations...
In a full week of usage, I've yet to run into any actual, material problems with the new maps (daily usage in San Francisco). I'm using The Transit App for transit directions, and it integrates nicely. Sometimes business locations are 10-20 yards off, but that's about it. I've already noticed some of the problems I've reported getting fixed.
Depending on where you live, I think you'll find all the peanut gallery moaning about the new maps to be a bit exaggerated. Try actually using it for a while. It's decent (at least where I am).
(In fact, the new iOS maps are a godsend for transit directions in San Francisco. iOS 5's transit directions use the "scheduled" times instead of their actual times. If you've ever been to SF, you'll know that busses and trains don't even try to operate on a schedule -- they just come and go whenever. With iOS 6, I can use an app that uses their actual times -- The Transit App. I'm much happier with this setup, even though it requires an extra tap to select the app when getting directions.)
Can somebody help me, I only have 1% of battery left, I was using IOS6 maps to get to my local mall but I am now in what looks like Antarctica? Im very cold and car hasn't got much gas left, I hope s
I've been on it for a week, and its not bothered me even in the slightest. Only 'quirk' I've thought about since the upgrade was when I noticed that "Brightness and Background" settings were merged ..
If I lived in one of the areas with particularly bad maps coverage or a metro area where I wanted transit directions all the time, I'd have very likely stuck with iOS 5 for now. But as someone who lives in the suburbs and hasn't yet noticed any errors in Maps in my area, the turn-by-turn directions alone actually make iOS 6's Maps a huge upgrade for me. That's aside from the other features/enhancements that it brings.
I wonder how much of this has to do with the ever increasing appeal of Android, especially with Jelly Bean? I went from ICS to Jelly Bean on my Galaxy Nexus and was really impressed by all the subtle and not so subtle improvements.
Jelly Bean was a huge step forward, iOS 6 looks like another placeholder.
The average public don't even know what Jelly Bean is, much less which device to buy that has it. I would guess this only has to do with maps. Related; Reading a negative review will definitely influence negative response. There are so many different reports of failure to do with the iPhone 5 launch, whether all the report they've are legitimate or not, is not known.
It doesn't matter if 'average Joe' knows about Jelly Bean specifically, it's that he's now more aware than ever of an alternative to the iPhone; which allows him to be more critical of his purchases.
Next thing you know average Joe is researching Android phones and watching youtube videos about Jelly Bean.
How many phones can run JB now? According http://developer.android.com/about/dashboards/index.html it has 1.6% share.
According to some reports iOS6 got 25% in just 48 hours and had more than 50% share a week after release, so much more people have experience with it.
Most phones could technically run it but there are no updates supplied by the vendors. That's one of Androids biggest weaknesses. Well, I don't care, I've rooted my device long ago and keep flashing updates :)
I'm sure Jelly Bean is a huge step forward, and I'm sure that when it actually starts having a significant install base -- sometime in Q3 2014 -- people will probably be really impressed with how close it was to what Apple's products were shipping with just two years ago :)
It's easily within the error margin for a survey of 1600 customers... A better title would be: "Users are as happy with iOS 6 as they were with iOS 5, but not happier", which is surely a fail, as new iOSes ought to be better. But it's TechCrunch...
This is very anecdotal, so I will follow up with one too. Driving north on 280 towards Daly Ciry, I tried to get directions to In n Out. Multiple call outs referred to a "Mission St" that does not exist. Even in SF, iOS 6 has significant mapping problems.
33 comments
[ 12.5 ms ] story [ 1253 ms ] threadThis isn't very scientific approach to serveying.
A more accurate title (for the original article) would be something like: "iOS 6 Does Not Show the Same Increase in Customer Satisfaction as Previous Releases". And even there, there could be multiple causes which might not have anything to do with how users see iOS 6 (bias in the users sampled, compression of responses as users get closer to the maximum satisfaction, etc.).
Hell, just tell them you fixed their phone but don't do anything at all. People told the iPhone 4 was really the 5 thought it was better. Trick probably works in reverse now that everybody knows they're not supposed to like iOS 6.
"It’s also worth noting that despite a slight decrease in satisfaction vs. iOS 5, generally, satisfaction is still very high overall, and Apple still seems to have a significant lead on Android devices, according to a recent study by J.D. Power. In other words, while iOS 6 may have some disappointing features, judging by these results it looks unlikely to have a material effect on iOS device sales going forward."
The main difference that I've noticed is that Safari is much more stable than the old version. Under iOS 5 I used to have Safari simply quit on me a couple of times a day. Now it only quits a couple of times a week, and, so far, only when browsing Facebook.
That "feature" alone is enough for upgrading to iOS 6 (for iPad users)
I regretted upgrading my iPhone 3gs to iOS 5. Everything was slower, and the lag on the virtual keyboard was maddening.
iOS 6 has actually breathed new life into my 3gs. Naturally, it's not as fast as an iPhone 4/4S or 5, but at least now it's not pissing me off on a daily basis.
I seldom use the maps so that's not really a problem for me. This whole "scandal" thing about iOS 6 being a disaster seems to me to mostly be a "we want Apple to really fuck up" by the press and media.
As someone said on Twitter, this is the 6th iPhone in a row that failed to meet the analysts expectations...
Depending on where you live, I think you'll find all the peanut gallery moaning about the new maps to be a bit exaggerated. Try actually using it for a while. It's decent (at least where I am).
(In fact, the new iOS maps are a godsend for transit directions in San Francisco. iOS 5's transit directions use the "scheduled" times instead of their actual times. If you've ever been to SF, you'll know that busses and trains don't even try to operate on a schedule -- they just come and go whenever. With iOS 6, I can use an app that uses their actual times -- The Transit App. I'm much happier with this setup, even though it requires an extra tap to select the app when getting directions.)
Jelly Bean was a huge step forward, iOS 6 looks like another placeholder.
Next thing you know average Joe is researching Android phones and watching youtube videos about Jelly Bean.
Regardless, in a year or so hopefully iOS users will start to see some more Android influence. There's a lot of catching up to do right now.
It's easily within the error margin for a survey of 1600 customers... A better title would be: "Users are as happy with iOS 6 as they were with iOS 5, but not happier", which is surely a fail, as new iOSes ought to be better. But it's TechCrunch...