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Lenovo Support – Hot Garbage

7 points by rizs12 ↗ HN
I bought my machine first-hand from Lenovo 6ish weeks ago and have just sent them a letter threatening court action unless I get a refund, after their technician left it in a worse state than he found it in.

Has anyone else suffered through their incompetence?

1 comment

[ 0.23 ms ] story [ 13.4 ms ] thread
ofalkaed
In my one encounter with them I sent them a message detailing the issues I was experiencing along with what I had done to remedy the problems and the results. They emailed me asking for clarification on one point (my fault, I used ambiguous language). Their response to my clarification was that I had done everything they would have asked me to do and they would send me a new computer. Whole thing took 3 days from start to new computer at my door step. It was a good experience.